AI Agent with Custom Tool for Email Handling

This workflow orchestrates an AI agent that interacts with users via chat. It leverages a custom tool to determine the next course of action based on whether the user has provided an email address in their query.

• Main Workflow: The AI agent (AI Agent node) is the central component, receiving chat messages. It can utilize various tools, including the custom 'dont_know_tool'.
• Custom Tool (dont_know_tool): This tool is designed to be invoked when the AI agent is unsure of an answer or lacks confidence. It triggers a sub-workflow that specifically handles user queries based on email presence.
• Sub-workflow: This part of the flow is initiated when the AI agent calls the dont_know_tool. It checks for an email address in the user's input.
  • If an email is found, it messages a Slack channel (Message Slack for help) to escalate the issue to human support and confirms this action to the user (Confirm that we've messaged a human).
  • If no email is found, it prompts the user to rephrase their question and include an email address (Prompt the user to provide an email).
• AI Components: Utilizes OpenAI Chat Model for language generation and Simple Memory for conversational context.