AI Customer Support Assistant for WhatsApp
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An AI-powered assistant for handling customer support inquiries via WhatsApp, ready to be deployed for any business.
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About This Workflow
Overview
This workflow sets up an AI-powered customer support assistant that integrates with WhatsApp. It leverages AI to understand user queries and uses provided tools to fetch information from your website before responding. The assistant is designed to be business-agnostic and can be easily adapted.
Key Features
- AI-Powered Responses: Utilizes AI to understand and answer customer questions.
- Website Information Retrieval: Can access and extract information from your website using
list_linksandget_pagetools. - WhatsApp Integration: Triggers and responds directly via WhatsApp.
- 24-Hour Window Check: Ensures responses are within the permissible WhatsApp business messaging window.
- Cleaned Output: Processes AI output to remove formatting and ensure clarity.
How To Use
- Import the workflow into your n8n instance.
- Configure WhatsApp Trigger Credentials: Connect your WhatsApp account.
- Configure OpenAI API Credentials: Provide your OpenAI API key.
- Set Environment Variables: Define
WEBHOOK_URLfor your website. - Configure Tool Authentication: Update
your-auth-tokeninlist_linksandget_pagenodes if required by your setup. - Customize System Prompt: Adjust the
systemMessagein the 'AI Agent' node to match your company name and specific instructions. - Activate the workflow.
Apps Used
Workflow JSON
{
"id": "bd5cec64-c3fc-400a-8187-6a7ccddf42fc",
"name": "AI Customer Support Assistant for WhatsApp",
"nodes": 0,
"category": "AI / Chatbots",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: bd5cec64-c3fc...
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