AI-Powered Personalized Guest Offers for Hotels
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Automate personalized, one-time free perks for hotel guests based on their spending habits. This workflow leverages AI to analyze guest data and suggest highly relevant offers, enhancing guest loyalty and encouraging future bookings.
About This Workflow
This n8n workflow revolutionizes hotel guest engagement by intelligently analyzing individual guest spending patterns within your CRM. It identifies opportunities to delight guests with personalized, one-time free perks, encouraging them to explore new services or revisit their favorites. The system meticulously reviews spend across various hotel amenities like room service, minibar, laundry, late checkout, extra beds, and airport transfers. Based on this analysis, it intelligently selects an unused service to offer a complimentary perk, or if all services have been utilized, it offers a discount on a less-frequently used service. This targeted approach not only enhances the guest experience but also drives repeat business and maximizes revenue opportunities.
Key Features
- AI-Driven Offer Generation: Utilizes advanced language models (like Google's Gemini) to create compelling, tailored offers.
- Automated Data Analysis: Seamlessly integrates with Salesforce to pull guest spend data.
- Smart Offer Logic: Strategically chooses which service to offer a perk on, maximizing impact.
- Personalized Email Delivery: Sends custom-crafted offers directly to guest inboxes.
- Flexible Configuration: Easily adaptable to different guest thresholds and offer types.
How To Use
- Connect Salesforce: Ensure your Salesforce CRM is connected to n8n. Configure the
SalesforceTriggernode to monitor for guest updates, and theSalesforcenode to extract relevant guest spend data. - Analyze Guest Spend: Utilize the
Codenode to calculate the total spend for each guest across various services. - Set Offer Threshold: Configure the
Ifnode to define the minimum spend required for a guest to be eligible for a personalized offer. - Generate AI Offer: Connect the output of the
Ifnode to theBasic LLM Chainnode. Customize the prompt to define the AI's role and the logic for selecting which service to offer a perk on. Ensure thelmChatGoogleVertexnode is configured with your Google Cloud Project details and the desired model. - Parse AI Output: Use the
Structured Output Parserto ensure the AI's response is in a predictable JSON format. - Send Personalized Email: Connect the output to the
Sendinbluenode. Map the guest's email address and name, and dynamically insert the AI-generated offer into the HTML email content. - Configure Credentials: Ensure all necessary credentials for Salesforce, Google Cloud, and Sendinblue are set up within n8n.
Apps Used
Workflow JSON
{
"id": "8ae6a1f1-8fdf-4b6a-950b-352d4e65bf37",
"name": "AI-Powered Personalized Guest Offers for Hotels",
"nodes": 27,
"category": "Marketing",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 8ae6a1f1-8fdf...
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