AI-Powered Customer & Sales Support with Inventory Management
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This n8n workflow empowers your business with an AI-driven chatbot for seamless customer and sales support. It handles inquiries, processes orders, and automatically updates inventory in Google Sheets, significantly boosting efficiency and accuracy.
About This Workflow
This n8n workflow delivers a comprehensive solution for modern customer and sales support, seamlessly integrating an advanced AI chatbot with essential operational tasks. Designed to engage customers from the first interaction with a friendly greeting, the chatbot leverages OpenAI's GPT-4.1 model and conversational memory to provide intelligent, context-aware responses. Beyond just communication, the workflow automates crucial sales processes: it captures order details extracted from conversations and meticulously logs them into a designated Google Sheet. Crucially, it then proceeds to automatically update your product stock levels in another Google Sheet, ensuring real-time inventory management and preventing overselling. This end-to-end automation frees your team to focus on strategic growth while enhancing customer satisfaction and operational precision.
Key Features
- Intelligent AI Chatbot: Engage customers with an OpenAI GPT-4.1 powered chatbot that understands context and provides personalized support.
- Conversational Memory: Maintain seamless and natural dialogues as the chatbot remembers previous interactions within a session.
- Automated Order Processing: Automatically extract customer order details (e.g., product, quantity, customer info) from chat and record them in Google Sheets.
- Real-time Inventory Updates: Instantly deduct sold items from your stock levels in Google Sheets after an order is placed, ensuring accurate inventory data.
- Customizable Greetings: Initiate customer interactions with a personalized, branded welcome message (e.g., "Hi! I’m Babish from Apple Case. How can I help?”).
How To Use
- Configure Chat Trigger: Set up the
When chat message receivednode, customizing theinitialMessagesparameter (e.g., "Hi! I’m Babish from Apple Case. How can I help?"). Ensure the webhook ispublicfor external access andloadPreviousSessionis set tomemory. - Connect OpenAI: Provide your OpenAI API credentials in the
OpenAI Chat Modelnode. Select your preferredmodel(e.g.,gpt-4.1) and adjusttemperatureormaxTokensfor desired AI behavior. - Integrate Google Sheets for Orders: Authenticate your Google Sheets account in the
Place ordernode. Specify theDocument IDof your inventory spreadsheet and theSheet Namefor new orders (e.g., "Order placed"). Map your sheet columns to the AI-extracted data using$fromAIexpressions (e.g.,Customer Name: {{ $fromAI('Customer_Name', ``, 'string') }}). - Integrate Google Sheets for Stock Updates: In the
Update Stocknode, use the sameDocument IDas your main inventory spreadsheet. Map columns likeCase ID(for matching rows),Sold, andQuantity Available(using$fromAIfor values). SetUpdated ISOto={{ $now.toISO() }}for timestamping.
Apps Used
Workflow JSON
{
"id": "d722c8db-117c-4592-be1b-0bda485ea7e3",
"name": "AI-Powered Customer & Sales Support with Inventory Management",
"nodes": 12,
"category": "Sales",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: d722c8db-117c...
About the Author
SaaS_Connector
Integration Guru
Connecting CRM, Notion, and Slack to automate your life.
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