AI-Powered Sales & Customer Support Chatbot
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Automate your customer and sales support with an intelligent AI chatbot that handles inquiries, takes orders, and updates stock in real-time. This n8n workflow leverages OpenAI's GPT-4 and integrates seamlessly with Google Sheets for efficient order and inventory management.
About This Workflow
Empower your business with an advanced AI assistant designed to revolutionize customer and sales interactions. This n8n workflow creates a dynamic chatbot, "Babish from Apple Case," powered by OpenAI's GPT-4. It intelligently converses with customers, understanding their needs and maintaining context throughout the chat. Beyond answering queries, the bot can directly process sales orders, capturing crucial customer and product details. All order information is automatically logged into a Google Sheet, and simultaneously, your inventory stock levels are updated in another sheet, ensuring accurate, real-time data. This automation significantly reduces manual workload, accelerates order processing, and enhances the overall customer experience.
Key Features
- Intelligent Chat Assistant: Deploy an AI chatbot ("Babish") capable of natural language understanding and maintaining conversational context.
- GPT-4 Powered Intelligence: Utilizes an OpenAI GPT-4 model for highly accurate and human-like responses and data extraction.
- Automated Order Taking: Automatically extracts customer details (name, phone, address), product information (phone model, case name, quantity, case ID), and timestamps directly from chat.
- Google Sheets Integration: Logs all new orders into a designated Google Sheet for easy tracking and record-keeping.
- Real-time Stock Management: Automatically updates inventory levels in a separate Google Sheet after each order, ensuring accurate stock visibility.
How To Use
- Configure Chat Trigger: Set up the
When chat message receivednode to initiate the conversation. You can customize theinitialMessagesfor your bot's greeting. - Connect OpenAI: Provide your OpenAI API credentials to the
OpenAI Chat Modelnode. Ensure a GPT-4 model (likegpt-4.1) is selected. - Set up Memory: The
Simple Memorynode handles conversational context; no specific configuration is usually needed here. - Integrate Google Sheets for Orders:
- Connect your Google Sheets OAuth2 API credentials to the
Place ordernode. - Select your "Apple Case Stock" spreadsheet as the
Document IDand the "Order placed" sheet as theSheet Name. - The node automatically extracts data like
Customer Name,Phone Model,Quantity,Address, etc., using$fromAIexpressions. Review and adjust if your sheet columns differ.
- Connect your Google Sheets OAuth2 API credentials to the
- Integrate Google Sheets for Stock Update:
- Connect the same Google Sheets OAuth2 API credentials to the
Update Stocknode. - Select your "Apple Case Stock" spreadsheet as the
Document IDand the relevant stock sheet (e.g., your main stock inventory sheet) as theSheet Name. - Verify the mapping for
Case ID(used for matching),Sold, andQuantity Availableto ensure accurate inventory adjustments.
- Connect the same Google Sheets OAuth2 API credentials to the
Apps Used
Workflow JSON
{
"id": "64cd29c4-4136-4f14-a721-4e0544d50e28",
"name": "AI-Powered Sales & Customer Support Chatbot",
"nodes": 26,
"category": "Sales",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 64cd29c4-4136...
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