AI-Powered Ticket Tagging and Evaluation Workflow
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Automate ticket categorization and priority assessment using an AI agent. This workflow integrates with Gmail and Google Sheets to evaluate AI performance and track metrics.
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About This Workflow
Overview
This n8n workflow leverages AI to automate the process of tagging and evaluating incoming support tickets. It begins by triggering on new Gmail emails, extracting relevant subject and body content. The 'Tagging Agent' node, powered by an AI model (like OpenRouter), analyzes the email content to assign a category and priority. Subsequently, the 'Evaluation' nodes compare these AI-generated tags against expected values stored in a Google Sheet. The workflow then records the AI's performance metrics, such as categorization accuracy, back into the Google Sheet for analysis and improvement.
Key Features
- Automated Ticket Tagging: Utilizes AI to categorize and prioritize incoming emails.
- Gmail Integration: Triggers workflow execution based on new emails.
- Google Sheets Integration: Reads expected tags and writes evaluation metrics.
- AI Model Agnostic: Supports various LLM providers via OpenRouter.
- Performance Evaluation: Tracks and records AI's categorization and priority accuracy.
- Customizable Categories: Easily define and refine AI's categorization options.
How To Use
- Set up Google Sheet: Make a copy of the provided Google Sheet template and ensure your n8n instance has access to it.
- Connect Email Service: Configure the 'Gmail Trigger' node with your Gmail account credentials.
- Configure AI Model: Connect your preferred AI model via the 'OpenRouter Chat Model' or equivalent node, providing your API key.
- Define Output Parser: Set up the 'Structured Output Parser' to expect 'category' and 'priority' from the AI.
- Map Expected Values: In the 'When fetching a dataset row' node, map the 'Expected Category' and 'Expected Priority' columns from your Google Sheet.
- Run and Evaluate: Execute the workflow and observe the AI tagging and evaluation metrics being updated in your Google Sheet.
Apps Used
Workflow JSON
{
"id": "d43a6170-c36c-4f0a-8f41-2a6f328f556c",
"name": "AI-Powered Ticket Tagging and Evaluation Workflow",
"nodes": 0,
"category": "AI Automation",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: d43a6170-c36c...
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Crypto_Watcher
Web3 Developer
Automated trading bots and blockchain monitoring workflows.
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