Automate Support Ticket Creation from Slack with AI
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Streamline your support process by automatically converting Slack messages into detailed tickets using AI. This workflow monitors a designated Slack channel, intelligently identifies support requests, and leverages ChatGPT to generate comprehensive ticket information, all before creating an issue in Linear.
About This Workflow
This n8n workflow offers a powerful solution to bridge the gap between real-time team communication and structured issue tracking. It begins by monitoring a specific Slack channel for messages tagged with a 'ticket' emoji. Once identified, the workflow checks if a corresponding ticket already exists in Linear to prevent duplicates. If not, it then sends the user's message to OpenAI's Chat model, instructing it to generate a descriptive title, a concise summary, potential troubleshooting steps, and an urgency priority. The extracted and AI-generated information is then used to create a new, fully detailed support ticket directly within Linear, significantly reducing manual effort and ensuring prompt response to user needs.
Key Features
- Real-time Slack Monitoring: Automatically capture support requests directly from your Slack channels.
- Intelligent Ticket Identification: Filters messages using Slack search and a dedicated emoji to ensure only relevant requests are processed.
- Duplicate Prevention: Checks existing Linear tickets to avoid creating redundant entries.
- AI-Powered Content Generation: Utilizes ChatGPT to automatically create ticket titles, summaries, and priority levels.
- Seamless Linear Integration: Creates new, detailed support tickets directly in your Linear project.
- Customizable Workflow: Easily adapt the Slack channel, search query, and AI prompts to fit your specific needs.
How To Use
- Set up Slack Integration: Connect your n8n instance to your Slack workspace and configure the 'Slack' node to search your desired channel (e.g.,
#n8n-tickets) for messages containing a specific emoji (e.g.,has::ticket:). - Configure Duplicate Check: Use the 'Linear' node to fetch existing issues. The 'If' condition node then checks if a ticket with the Slack message ID already exists.
- Integrate with OpenAI: Connect your OpenAI account to the 'OpenAI Chat Model' node and configure the prompt to guide the AI in generating ticket titles, summaries, and priorities based on the user's Slack message.
- Define Structured Output: Utilize the 'Structured Output Parser' node to define the desired JSON schema for the AI's response, ensuring consistent data formatting.
- Create Linear Tickets: Configure the 'Linear' node to create a new ticket, mapping the AI-generated content and relevant Slack message details to the appropriate Linear fields.
Apps Used
Workflow JSON
{
"id": "9fa7b87c-a495-4fa2-9818-aabd4950d776",
"name": "Automate Support Ticket Creation from Slack with AI",
"nodes": 23,
"category": "DevOps",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 9fa7b87c-a495...
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