AI-Powered Telegram Support Bot with Google Docs Knowledge
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Transform your Telegram bot into an intelligent customer support agent that leverages your Google Docs knowledge base. Provide instant, accurate answers to user queries 24/7 without writing any code.
About This Workflow
This powerful no-code workflow integrates OpenAI's GPT-4o-mini with your Telegram bot to create an AI-driven customer support solution. The workflow intelligently analyzes incoming messages, retrieves relevant information from a specified Google Document using a dedicated Google Docs tool, and formulates helpful responses. With built-in memory, it maintains conversational context for a more natural user experience. Designed for ease of use, this solution empowers businesses to offer exceptional support, scale operations, and improve customer satisfaction by providing instant, accurate information sourced directly from their own documentation.
Key Features
- Intelligent AI Agent: Utilizes OpenAI GPT-4o-mini for natural language understanding and response generation.
- Live Google Docs Knowledge Base: Seamlessly integrates with your Google Docs to fetch and utilize your specific business information.
- Conversational Memory: Remembers previous interactions within a session for more fluid and human-like conversations.
- Effortless Telegram Integration: Acts as a trigger for incoming messages and sends AI-generated replies directly back to Telegram users.
- No-Code Automation: Build a sophisticated support system without any programming.
How To Use
- Configure Telegram Trigger: Set up your Telegram bot to receive incoming messages.
- Connect OpenAI: Integrate your OpenAI API key with the 'OpenAI Chat Model' node.
- Specify Google Doc: In the 'Google Docs' node, provide the URL of the document containing your knowledge base.
- Enable Memory: Configure the 'Simple Memory' node to store chat history, linking it to the Telegram user's chat ID.
- Define AI Agent Behavior: Customize the 'Customer Support AI Agent' node with system messages and prompt types to guide its responses. Ensure it references the Google Doc and memory.
- Send Replies: Connect the 'Customer Support AI Agent' to the 'Telegram' node to send the AI-generated responses back to the user.
Apps Used
Workflow JSON
{
"id": "2fbe7b84-9860-463e-afb1-0cd4e30f84a2",
"name": "AI-Powered Telegram Support Bot with Google Docs Knowledge",
"nodes": 22,
"category": "Marketing",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 2fbe7b84-9860...
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