Automatically Classify Linear Tickets Using AI
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This workflow automatically classifies incoming Linear tickets using OpenAI and routes them to the appropriate team. It leverages the Linear Trigger and OpenAI nodes to analyze ticket descriptions and assign them based on predefined team responsibilities.
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About This Workflow
Overview
This n8n workflow automates the process of ticket classification within Linear. It triggers when a new issue is created in Linear. The workflow then uses an OpenAI node to analyze the ticket's title and description, comparing it against a list of defined teams and their responsibilities. Based on the AI's classification, the ticket is either updated with the correct team assignment or a notification is sent if no suitable team is found. This streamlines the assignment process, ensuring tickets reach the right team quickly and efficiently.
Key Features
- Trigger on new Linear issues.
- Use OpenAI to classify tickets based on title and description.
- Dynamically find and assign tickets to the correct Linear team.
- Notify when AI cannot classify a ticket.
- Customizable team definitions and responsibilities.
How To Use
- Set up the
Linear Triggerwith your Linear team and desired resources. - Configure the
Set me upnode with your Linear teams and their respective responsibilities in the specified format:[Teamname][Description/Areas of responsibility]. Ensure team names exactly match those in Linear. - Update the
Set me upnode with your desired Slack channel for notifications. - Add your Linear and OpenAI API credentials.
- Adjust the
Only tickets that need to be classifiednode's conditions to match your ticket filtering requirements (e.g., description content, ticket state, labels). - The workflow will automatically trigger for new Linear issues that meet the filter criteria, classify them using OpenAI, and update the team assignment in Linear. If no team is found, a Slack notification will be sent.
Apps Used
Workflow JSON
{
"id": "501d5e65-68db-4047-95af-d121ca70f60c",
"name": "Automatically Classify Linear Tickets Using AI",
"nodes": 0,
"category": "Issue Tracking & Project Management",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 501d5e65-68db...
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