Automated AI Replies for Google Play Store Reviews
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Automate your Google Play Store review responses with AI. This workflow fetches new reviews, generates tailored replies using a customizable AI agent, posts them to the Play Store, and notifies your team via Slack, all while maintaining your brand's voice and guidelines.
About This Workflow
Elevate your app's customer experience and App Store Optimization (ASO) with this powerful n8n workflow. Designed for efficiency, it automatically monitors your Google Play Store listings for new user reviews. Leveraging the advanced capabilities of OpenAI's GPT-4o-mini, the workflow crafts intelligent and contextually relevant replies based on your predefined brand guidelines, features, and desired tone. It intelligently filters out already-replied reviews, ensuring seamless operation. Furthermore, every interaction is logged and shared with your team via Slack, keeping everyone informed without manual oversight. Spend less time on repetitive tasks and more on improving your product!
Key Features
- Automated Review Monitoring: Regularly checks your Google Play Store listing for new user reviews.
- Intelligent AI Reply Generation: Utilizes GPT-4o-mini to compose natural, context-aware responses.
- Customizable AI Persona: Define your app's brand, features, tone guidelines (e.g., friendly, helpful), length limits, greetings, and specific reply rules (e.g., never overpromise) for consistent communication.
- Duplicate Reply Prevention: Automatically skips reviews that have already received a developer response.
- Google Play Integration: Seamlessly posts AI-generated replies directly back to the Play Store via API.
- Team Notifications: Sends real-time alerts to a designated Slack channel with the original review and the AI's proposed reply.
- Escalation Contacts: Includes an option within the AI's memory to provide WhatsApp/email for escalated support.
How To Use
- Configure Schedule Trigger: Set the
Schedule Triggernode to your desired interval (e.g., every 15 minutes) to check for new reviews. (Note: It's currently disabled, so enable it). - Set Up Google API Credentials: Provide your Google Service Account credentials to the
HTTPS(Fetch Reviews) andPost Reply to Play Storenodes. Updateyour.app.package.namein both nodes' URLs. - Customize AI Agent Memory: Open the
User Review Memorynode. Edit thenotessection to input your app's specificbrandname,features,tone_guidelines(voice, length, greeting, signature),escalation_contactdetails, andreview_reply_rulesto guide the AI's responses. - Configure OpenAI: Ensure your
OpenAI GPT 4o miniandOpenAInodes are linked to a valid OpenAI API credential. - Set Up Slack Notifications: Provide your Slack API credentials to the
Slacknode. Update thechannelIdto your preferred Slack channel where review notifications and AI replies should be posted. - Activate Workflow: Save and activate the workflow to begin automated review management.
Apps Used
Workflow JSON
{
"id": "5eb543aa-9f94-4c21-ab47-4fddefbb5c34",
"name": "Automated AI Replies for Google Play Store Reviews",
"nodes": 15,
"category": "Marketing",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 5eb543aa-9f94...
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