Automate Call Analysis and Sales Insights with n8n and AI
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This n8n workflow automates the transcription of audio files using AssemblyAI and then leverages OpenAI's GPT-4o to analyze call content for sales performance and upselling opportunities. It provides actionable insights to improve sales strategies.
About This Workflow
Unlock powerful sales intelligence by automating your call analysis with this n8n workflow. This solution seamlessly integrates AssemblyAI for accurate audio transcription, including speaker diarization, and then feeds the transcribed conversations into OpenAI's advanced GPT-4o model. The workflow is pre-configured to analyze key sales metrics such as client intent, interest levels, service presentation effectiveness, upselling potential, objection handling, and conversion probability. The detailed prompt guides the AI to provide actionable feedback and a JSON-formatted output for easy integration into your CRM or reporting tools. Save valuable time and gain deeper insights into your sales calls to drive better performance.
Key Features
- Automated Audio Transcription: Utilizes AssemblyAI to convert spoken words into text, with support for speaker labels.
- AI-Powered Sales Analysis: Leverages OpenAI's GPT-4o for in-depth analysis of sales call content.
- Configurable Sales Metrics: Analyzes client intent, interest, service presentation, upsell opportunities, objection handling, and conversion probability.
- Structured JSON Output: Receives analysis results in a JSON schema, facilitating seamless data integration.
- Customizable Prompt & Settings: Allows for easy modification of the analysis prompt and webhook configurations.
How To Use
- Trigger Setup: Initiate the workflow by clicking the ‘Test workflow’ button or by setting up your preferred trigger mechanism.
- Audio Source: Update the
urlin the 'Set link to audio' node with the direct link to your audio file. - AssemblyAI Configuration: Ensure your AssemblyAI API key is correctly configured in the 'Assembly' credential for both 'AssemblyAI - Transcribe' and 'AssemblyAI - Get transcription' nodes.
- Webhook Handling: The 'AssemblyAI - Transcribe' node uses a webhook URL (
https://n8n.lowcoding.dev/webhook/d1e5fdd0-b51d-4447-8af3-6754017d240b). You may need to adjust this to your specific n8n webhook endpoint if running self-hosted. - OpenAI Configuration: Configure your OpenAI API key in the 'Test club key' credential for the 'OpenAI - Analyze call' node.
- Prompt and Schema Customization: Modify the
promptandjson_schemawithin the 'Set vars' node to tailor the analysis to your specific needs and desired output format. - Adjust Parameters: Review and adjust parameters like
speakers_expectedin the 'AssemblyAI - Transcribe' node based on your audio content.
Apps Used
Workflow JSON
{
"id": "d2524632-e020-4398-9d20-4d8a342d3ff5",
"name": "Automate Call Analysis and Sales Insights with n8n and AI",
"nodes": 29,
"category": "Sales",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: d2524632-e020...
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