Automate Customer Feedback Insights with AI
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This workflow seamlessly captures customer feedback from Typeform, analyzes its sentiment using Google Cloud Natural Language, and intelligently routes insights to Notion, Slack, and Trello. Streamline your feedback loop and gain actionable intelligence with minimal manual effort.
About This Workflow
This powerful automation workflow transforms raw customer feedback into actionable insights. It begins by triggering on new submissions from your Typeform surveys. Each response is then analyzed by Google Cloud Natural Language to determine the sentiment score. Based on this score, the feedback is automatically categorized and stored. Positive feedback can be logged in Notion for future reference, while more critical feedback triggers notifications to Slack for immediate attention and is logged in Trello as a task for follow-up. This end-to-end solution ensures no feedback is lost and enables proactive engagement with your customers.
Key Features
- Automated Feedback Capture: Instantly collect feedback as soon as it's submitted via Typeform.
- AI-Powered Sentiment Analysis: Leverage Google Cloud Natural Language to understand the emotional tone of feedback.
- Intelligent Routing: Automatically direct feedback to the right tools based on sentiment.
- Seamless Integration: Connects Typeform, Google Cloud Natural Language, Notion, Slack, and Trello for a unified workflow.
How To Use
- Configure Typeform Trigger: Connect your Typeform account and select the specific form to monitor for new submissions.
- Set up Google Cloud Natural Language: Authenticate your Google Cloud credentials and configure the node to analyze the feedback content from your Typeform submission.
- Define Sentiment Threshold (IF Node): Set a score threshold in the IF node to determine whether the feedback is positive or negative.
- Integrate with Notion: For positive feedback, map the feedback and submitter's name to your Notion database.
- Notify via Slack: For critical feedback, configure the Slack node to send a message to a designated channel, including the feedback content and sentiment score.
- Create Trello Cards: For all feedback (or based on specific criteria), create a Trello card with details about the feedback, sentiment, and user.
Apps Used
Workflow JSON
{
"id": "128cb3e6-4b29-4c2a-ad1f-9e517efa5998",
"name": "Automate Customer Feedback Insights with AI",
"nodes": 9,
"category": "Marketing",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 128cb3e6-4b29...
About the Author
DevOps_Master_X
Infrastructure Expert
Specializing in CI/CD pipelines, Docker, and Kubernetes automations.
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