Automate Customer Feedback Sentiment Analysis with OpenAI & Google Sheets
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Auto-analyze customer feedback sentiment using OpenAI and log results to Google Sheets. Save hours analyzing feedback manually!
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How it works
This workflow automatically captures customer feedback submitted through a n8n form, sends the feedback to OpenAI for sentiment analysis, and then merges the original feedback with the sentiment classification. Finally, all this information is appended to a Google Sheet for easy review and further analysis.
Key nodes involved:
n8n-nodes-base.formTrigger: Captures incoming customer feedback.n8n-nodes-base.openAi: Analyzes the sentiment of the feedback.n8n-nodes-base.merge: Combines the original feedback data with the OpenAI sentiment results.n8n-nodes-base.googleSheets: Appends the combined data to a Google Sheet.
Key Features
- Real-time customer feedback collection.
- AI-powered sentiment analysis via OpenAI.
- Seamless integration with Google Sheets.
- Automated data logging and organization.
How To Use
- Configure Form Trigger: Set up your
Submit form with customer feedbacknode. Define the form title, description, and fields (e.g., Name, Feedback category, Your feedback, Contact info). - Connect OpenAI: In the
Classify feedback with OpenAInode, authenticate using your OpenAI API key and Organization ID. - Connect Google Sheets: In the
Add customer feedback to Google Sheetsnode, authenticate your Google Sheets account and specify the Document ID and Sheet name (or GID). - Map Data: Ensure the
Merge sentiment with form contentnode is configured to combine the data correctly. Verify the column mapping in theAdd customer feedback to Google Sheetsnode to match your desired spreadsheet structure. - Activate: Trigger the workflow by submitting feedback through the form. The results will be automatically analyzed and logged in your Google Sheet.
Apps Used
Workflow JSON
{
"id": "9385f1c5-af46-432f-9beb-1ea79a085989",
"name": "Automate Customer Feedback Sentiment Analysis with OpenAI & Google Sheets",
"nodes": 0,
"category": "AI & LLM",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 9385f1c5-af46...
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