Automate Incident Acknowledgement and Notification
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Streamline your incident response by automatically acknowledging PagerDuty incidents and notifying your team via Mattermost. This workflow ensures faster incident handling and improved team communication.
About This Workflow
This n8n workflow empowers your DevOps and incident response teams by automating a critical part of the incident management process. When an incident is triggered, the workflow first receives information via a webhook. It then automatically acknowledges the incident in PagerDuty, ensuring that your team is actively working on it. Finally, it sends a clear notification to a designated Mattermost channel, keeping your team informed about the incident status. This seamless automation reduces manual effort, minimizes response times, and fosters better cross-team collaboration during high-pressure situations. Boost your operational efficiency and ensure no critical alert goes unnoticed.
Key Features
- Automated PagerDuty Acknowledgement: Instantly acknowledge PagerDuty incidents to signal active response.
- Real-time Mattermost Notifications: Keep your team informed with instant updates in your preferred communication channel.
- Webhook Integration: Easily trigger the workflow from any system that can send an HTTP POST request.
- Dynamic Incident ID Handling: Automatically retrieves and uses the correct PagerDuty incident ID for updates.
- Customizable Notifications: Tailor Mattermost messages for clarity and team context.
How To Use
- Setup Webhook Trigger: Configure the
Webhooknode with your desired path to receive incoming incident data. - Configure PagerDuty Node: In the
PagerDutynode, authenticate with your PagerDuty credentials. Set theoperationto 'update' and dynamically provide theincidentIdusing the expression={{$json["body"]["context"]["pagerduty_incident"]}}to reference the incoming webhook data. - Set Update Fields: Within the
PagerDutynode, specifystatusas 'acknowledged' underupdateFields. - Configure Mattermost Node: In the
Mattermostnode, authenticate with your Mattermost credentials. Set thechannelIdusing the expression={{$node["Webhook"].json["body"]["channel_id"]}}to dynamically select the target channel. Customize themessageto provide context about the acknowledged incident. - Connect Nodes: Ensure the
Webhooknode is connected to thePagerDutynode, and thePagerDutynode is connected to theMattermostnode.
Apps Used
Workflow JSON
{
"id": "6838c7bc-c3e1-422e-8045-ea5e6d27caa6",
"name": "Automate Incident Acknowledgement and Notification",
"nodes": 23,
"category": "DevOps",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 6838c7bc-c3e1...
About the Author
Crypto_Watcher
Web3 Developer
Automated trading bots and blockchain monitoring workflows.
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