Automate Incident Management with Jira, PagerDuty, and Mattermost
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Streamline your incident response by integrating Jira, PagerDuty, and Mattermost. This workflow automatically creates Jira tickets for new incidents, acknowledges them in PagerDuty, and notifies your team in Mattermost, with options to resolve directly from your chat.
About This Workflow
This n8n workflow is designed to automate and centralize your incident management processes. When an incident is triggered (likely via a webhook), it automatically creates a new issue in Jira, assigns it to a specific user, and sends an initial alert to your Mattermost channel. It also provides interactive buttons within Mattermost to acknowledge the incident in PagerDuty or resolve it, further simplifying the response. When an incident is acknowledged, it updates PagerDuty and sends a confirmation message to Mattermost. Upon resolution, it updates PagerDuty, resolves the Jira ticket, and notifies your team in Mattermost. This comprehensive automation ensures faster response times, improved communication, and reduced manual effort in handling critical incidents.
Key Features
- Automated Jira Ticket Creation: New incidents automatically spawn Jira issues with relevant details.
- Real-time PagerDuty Integration: Seamlessly acknowledge and resolve incidents in PagerDuty.
- Instant Mattermost Notifications: Keep your team informed with timely updates and alerts.
- Interactive Response Buttons: Acknowledge or resolve incidents directly from Mattermost messages.
- Dynamic Information Passing: Leverages webhook data to populate incident details and link to relevant systems.
How To Use
- Configure Webhook Nodes: Set up the 'Webhook' node to receive incoming incident data. Configure the 'Ack' and 'Resolve' webhook nodes to listen for acknowledgment and resolution commands.
- Integrate with Jira: Connect your Jira account via credentials and configure the 'Jira1' node to create new issues based on incoming webhook data. Ensure the
projectandissueTypeIDs are correctly set. - Integrate with PagerDuty: Connect your PagerDuty account and configure 'PagerDuty1' (for acknowledgment) and 'PagerDuty2' (for resolution) nodes. Ensure
incidentIdis correctly mapped from your webhook data. - Integrate with Mattermost: Connect your Mattermost account. Configure 'Mattermost3' to send initial incident alerts, 'Mattermost4' to send detailed alerts with interactive buttons, 'Mattermost5' for acknowledgment confirmations, and 'Mattermost6' for resolution confirmations.
- Map Data Fields: Carefully map the dynamic data fields (e.g.,
summary,html_url,jira_key,pagerduty_incident) between nodes using expressions like={{$node["NodeName"].json["path"]}}. - Set User and Channel IDs: Ensure the
userIdandchannelIdin Mattermost nodes are correctly configured, either statically or dynamically from webhook data.
Apps Used
Workflow JSON
{
"id": "d0aaae31-bd70-44cc-99c8-570c8fc6ddc7",
"name": "Automate Incident Management with Jira, PagerDuty, and Mattermost",
"nodes": 17,
"category": "DevOps",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: d0aaae31-bd70...
About the Author
Crypto_Watcher
Web3 Developer
Automated trading bots and blockchain monitoring workflows.
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