Automated Customer Feedback Analysis and Storage
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Capture customer feedback via a form, analyze sentiment using OpenAI, and store the structured data in Google Sheets.
About This Workflow
This workflow automates the process of collecting customer feedback, performing sentiment analysis on the feedback using OpenAI, and then storing the enriched data in a Google Sheet. It's designed to provide actionable insights from customer input.
Key Features
- Form Trigger: Collects customer feedback through a user-friendly web form.
- OpenAI Sentiment Analysis: Leverages OpenAI's language models to automatically determine the sentiment (e.g., positive, negative, neutral) of the feedback.
- Data Merging: Combines the original form data with the sentiment analysis results.
- Google Sheets Integration: Appends the processed feedback and sentiment data to a specified Google Sheet for easy tracking and reporting.
- Structured Metadata: Generates metadata including feedback category, sentiment score, timestamp, customer details, and the feedback itself.
How To Use
- Set up Google Sheets: Ensure your Google Sheet is connected and accessible by n8n. The workflow example uses
CustomerFeedbackas the document ID andSheet1(gid=0) as the sheet name. - Configure OpenAI Credentials: Provide your OpenAI API key and Organization ID in the n8n credentials.
- Customize Form: Adjust the
Customer Feedbackform fields as needed, or use the provided example. - Connect Nodes: The workflow should be pre-connected. If not, ensure the
Submit form with customer feedbacknode connects toClassify feedback with OpenAIandMerge sentiment with form content. TheClassify feedback with OpenAInode should also connect toMerge sentiment with form content, and finallyMerge sentiment with form contentconnects toAdd customer feedback to Google Sheets. - Run the Workflow: Once set up, customers can submit feedback through the form. The workflow will automatically process and store the data.
Apps Used
Workflow JSON
{
"id": "0e1446bc-433d-4ee6-9fca-d1a344b7b706",
"name": "Automated Customer Feedback Analysis and Storage",
"nodes": 14,
"category": "Customer Service",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 0e1446bc-433d...
About the Author
DevOps_Master_X
Infrastructure Expert
Specializing in CI/CD pipelines, Docker, and Kubernetes automations.
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