Automated Incident Management with PagerDuty, Jira, and Mattermost
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This workflow seamlessly integrates PagerDuty, Jira, and Mattermost to automate your incident response lifecycle. From initial alert to full resolution, it ensures rapid communication, structured task management, and interactive control, keeping your team informed and efficient.
About This Workflow
This powerful n8n workflow revolutionizes incident management by creating a unified response system. When an incident is triggered (e.g., from PagerDuty), it automatically generates a Jira issue, establishes a dedicated Mattermost incident channel, and broadcasts initial alerts. Crucially, it empowers your team with interactive Mattermost buttons to acknowledge or resolve incidents directly. This triggers subsequent actions in PagerDuty and Jira, updating statuses and ensuring all platforms reflect the latest incident state. Streamline your on-call process, reduce manual overhead, and foster clearer communication during critical events.
Key Features
- Unified Incident Creation: Automatically creates a Jira issue and a dedicated Mattermost channel upon incident trigger.
- Cross-Platform Status Sync: Updates incident status in PagerDuty and closes issues in Jira based on actions taken in Mattermost.
- Interactive Team Communication: Provides Mattermost buttons to "Acknowledge" or "Resolve" incidents directly from your chat.
- Real-time Notifications: Notifies a general channel and the dedicated incident channel with crucial details and links.
- Automated Assignee & Invites: Assigns Jira issues and invites key personnel to the incident's Mattermost channel automatically.
How To Use
- Configure the Main Webhook: Set up your monitoring system (e.g., PagerDuty) to send incident alerts to the initial
Webhooknode (ID:9888d896-dd23-4e97-9d16-c12055b64133). - Connect Your Accounts: Establish credentials for PagerDuty, Jira Software Cloud, and Mattermost within n8n.
- Customize Jira Integration: Update the
Jira1node with your desired Project ID, Issue Type, and default assignee (e.g.,qwertz12345). - Adjust Mattermost Channels & Users: Modify the
Mattermost3node'schannelIdfor general announcements andMattermost2'suserIdfor specific team members to invite to the incident channel. - Update Webhook URLs: Ensure the "Acknowledge" and "Resolve" buttons in the
Mattermost4node's configuration point to your n8n instance's/webhook/ackand/webhook/resolvepaths respectively (e.g.,https://your-n8n-instance.cloud/webhook/ack).
Apps Used
Workflow JSON
{
"id": "41f16962-d6eb-4188-a27f-c4ebbd8a91e6",
"name": "Automated Incident Management with PagerDuty, Jira, and Mattermost",
"nodes": 9,
"category": "DevOps",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 41f16962-d6eb...
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