Automated Incident Resolution and Notification

Name: Automated Incident Resolution and Notification
Rating: 5 (5 reviews)
Author: Free N8N

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11 nodes connected

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Automationautomationincident managementjiramattermostpagerdutywebhook

Automate the resolution of PagerDuty incidents and update Jira tickets, then notify relevant teams via Mattermost.

About This Workflow

This workflow automates the process of resolving incidents triggered by PagerDuty and updating corresponding Jira tickets. Once an incident is resolved in PagerDuty, the workflow automatically marks the associated Jira issue as resolved and sends notifications to a specified Mattermost channel. This ensures timely updates and efficient incident management.

Key Features

Automated PagerDuty Incident Resolution: Automatically resolves incidents in PagerDuty based on incoming webhook data.
Jira Ticket Update: Updates the status of a Jira issue to 'resolved' using its key.
Mattermost Notifications: Sends customizable messages to Mattermost channels upon successful resolution and update.

How To Use

Trigger: The workflow is triggered by a webhook. Ensure your external system (e.g., PagerDuty or a custom integration) sends a POST request to the provided webhook URL.
Data Input: The webhook payload should contain body.context.pagerduty_incident for the PagerDuty incident ID and body.context.jira_key for the Jira issue key. It also needs body.channel_id for the Mattermost notification.
PagerDuty Node: This node receives the PagerDuty incident ID from the webhook and sets its status to 'resolved'.
Jira Node: This node uses the Jira key from the webhook to update the status of the corresponding Jira issue to '31' (assuming '31' is the ID for 'Resolved' or a similar status).
Mattermost Nodes: Two Mattermost nodes are configured:
- The first node sends a generic notification to a specific channel (k1h3du9r9byyfg7sys8ib6p3ey) about the resolved incident, referencing the PagerDuty summary.
- The second node (which appears to be intended for a different notification based on its message) also sends a message to a Mattermost channel using the channelId provided by the webhook. This node is configured to send a message indicating that the issue was closed in PagerDuty and Jira.

Apps Used

automation

incident management

jira

mattermost

pagerduty

webhook

Workflow JSON

{
  "id": "e428f2e1-d668-4187-8ddf-25f352497e8e",
  "name": "Automated Incident Resolution and Notification",
  "nodes": 11,
  "category": "Automation",
  "status": "active",
  "version": "1.0.0"
}

Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.