Automated IT Support Agent with Jira Integration

This n8n workflow orchestrates a sophisticated AI-powered IT support agent designed to handle user inquiries with intelligence and precision. At its core, the system utilizes Langchain's capabilities to process chat messages, maintain conversation context through memory, and leverage a powerful Google Gemini model for reasoning. When a user initiates a conversation, the agent can access internal company knowledge bases (populated via file uploads) to provide accurate, specific answers. For issues requiring human intervention or formal tracking, the agent can automatically create detailed Jira tickets, complete with summaries and descriptions, directly from the AI's understanding of the user's request. This workflow significantly enhances IT support efficiency by automating initial triage, providing instant knowledge access, and ensuring proper issue logging.

The knowledge upload feature allows you to dynamically enrich the AI's understanding of your company's internal processes and documentation. By simply uploading .txt or .md files, you provide the AI with the necessary context to answer more complex queries accurately. The embeddings generated from these documents enable semantic search, making the AI's responses highly relevant and tailored to your organization's specific needs.