Automated IT Support Agent with Jira Integration
detail.loadingPreview
Empower your IT department with an intelligent, AI-powered support agent that leverages conversational memory and seamlessly integrates with Jira for efficient ticket creation. This solution streamlines issue resolution and ensures critical support requests are never missed.
About This Workflow
This n8n workflow orchestrates a sophisticated AI-powered IT support agent designed to handle user inquiries with intelligence and precision. At its core, the system utilizes Langchain's capabilities to process chat messages, maintain conversation context through memory, and leverage a powerful Google Gemini model for reasoning. When a user initiates a conversation, the agent can access internal company knowledge bases (populated via file uploads) to provide accurate, specific answers. For issues requiring human intervention or formal tracking, the agent can automatically create detailed Jira tickets, complete with summaries and descriptions, directly from the AI's understanding of the user's request. This workflow significantly enhances IT support efficiency by automating initial triage, providing instant knowledge access, and ensuring proper issue logging.
The knowledge upload feature allows you to dynamically enrich the AI's understanding of your company's internal processes and documentation. By simply uploading .txt or .md files, you provide the AI with the necessary context to answer more complex queries accurately. The embeddings generated from these documents enable semantic search, making the AI's responses highly relevant and tailored to your organization's specific needs.
Key Features
- AI-Powered Chat Support: Utilizes Google Gemini for intelligent, context-aware responses to IT queries.
- Conversational Memory: Maintains context across multiple user interactions for a smoother support experience.
- Dynamic Knowledge Base: Easily upload and integrate internal documentation to expand the AI's knowledge.
- Automated Jira Ticket Creation: Seamlessly generates Jira tasks for escalated or trackable IT issues.
- Configurable Agent Persona: Define the AI's behavior and system message for tailored IT support.
How To Use
- Set up Trigger: Configure the 'When chat message received' node to be the entry point for your chat interface.
- Integrate LLM: Connect your Google Gemini API credentials to the 'Google Gemini Chat Model' node.
- Enable Memory: Use the 'Simple Memory' node, linking the
sessionIdfrom the chat trigger to maintain conversation history. - Configure Agent: Define the 'IT Support Agent' node with a detailed system message, specifying its persona and available tools. Connect it to the chat trigger and memory.
- Jira Integration: Set up your Jira credentials in the 'Create Jira Ticket' node. The AI will automatically populate the summary and description when triggered.
- Knowledge Upload: Configure the 'On Knowledge Upload' node to accept
.txtand.mdfiles. This node will initiate the process of ingesting new documentation. - Process Uploaded Files: Use the 'Split Out Binary Files' node to handle multiple uploaded documents and the 'Get Embeddings' node (with OpenAI or Azure credentials) to generate vector representations of the content.
- Connect Components: Ensure the output of each node flows correctly to the next, enabling the AI to access and utilize uploaded knowledge for its responses.
Apps Used
Workflow JSON
{
"id": "d024724c-d1ec-4704-bfcd-92bfec410273",
"name": "Automated IT Support Agent with Jira Integration",
"nodes": 8,
"category": "DevOps",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: d024724c-d1ec...
About the Author
N8N_Community_Pick
Curator
Hand-picked high quality workflows from the global community.
Statistics
Related Workflows
Discover more workflows you might like
Effortless Bug Reporting: Slack Slash Command to Linear Issue
Streamline your bug reporting process by instantly creating Linear issues directly from Slack using a simple slash command. This workflow enhances team collaboration by providing immediate feedback and a structured approach to logging defects, saving valuable time for development and QA teams.
Automated PR Merged QA Notifications
Streamline your QA process with this automated workflow that notifies your team upon successful Pull Request merges. Leverage AI and vector stores to enrich notifications and ensure seamless integration into your development pipeline.
Visualize Your n8n Workflows: Interactive Dashboard with Mermaid.js
Gain unparalleled visibility into your n8n automation landscape. This workflow transforms your n8n instance into a dynamic, interactive dashboard, leveraging Mermaid.js to visualize all your workflows in one accessible place.