Automated NPS Tracking with AI-Powered Insights
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Effortlessly track your Net Promoter Score (NPS) weekly with this automated workflow. Leverage AI to scrape customer reviews, analyze sentiment, and log key metrics directly to a Google Sheet for actionable insights.
About This Workflow
This powerful n8n workflow automates the crucial task of tracking customer satisfaction through Net Promoter Score (NPS). Designed for weekly execution, it begins by fetching reviews from a specified URL (e.g., Trustpilot) using an AI agent. This agent intelligently extracts essential data like star ratings and comments. Subsequently, a robust code node calculates your NPS based on the collected ratings, categorizing responses into promoters, passives, and detractors. Finally, all calculated metrics, including the overall NPS score, are neatly logged into a Google Sheet for easy analysis and reporting, enabling you to quickly identify trends and areas for improvement in your customer experience.
Key Features
- Automated Weekly Tracking: Schedule NPS collection to run automatically every week.
- AI-Powered Review Analysis: Utilizes an AI agent to intelligently scrape and extract key data from customer reviews.
- Accurate NPS Calculation: Implements a precise calculation of NPS based on standard industry methodologies.
- Data Consolidation: Seamlessly logs NPS results and associated metrics into a Google Sheet for centralized reporting.
How To Use
- Schedule Trigger: Configure the
⏰ Run Weekly NPS Trackernode to your desired weekly schedule (e.g., Monday at 9 AM). - Set Survey URL: In the
✏️ Set Survey Page URLnode, replacehttps://www.trustpilot.com/review/shopify.comwith the URL of the platform where your customer reviews are hosted. - AI Agent Configuration: Ensure the
🎯 Prompt & Guide Agentnode is connected to your OpenAI API and the🌐 Execute Web Scrape (Bright Data)node is configured with your Bright Data credentials. The AI agent in✏️ Scrape Reviews with Agent (MCP)will then use these to extract review data. - Google Sheets Integration: In the
📄 Log NPS to Google Sheetnode, authenticate with your Google account and specify your Google Sheet document ID and sheet name where you want the NPS data to be logged. - Review and Activate: Thoroughly review all node configurations and activate the workflow.
Apps Used
Workflow JSON
{
"id": "d76b8dc8-069c-464e-8e3f-bde04a8dbea7",
"name": "Automated NPS Tracking with AI-Powered Insights",
"nodes": 8,
"category": "Marketing",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: d76b8dc8-069c...
About the Author
Crypto_Watcher
Web3 Developer
Automated trading bots and blockchain monitoring workflows.
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