Automated Outlook to Jira Ticket Generation

Name: Automated Outlook to Jira Ticket Generation
Rating: 5 (5 reviews)
Author: Free N8N

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Support Automationaiautomationemailjiraopenaioutlooksupport

Automatically process support emails from Outlook and create Jira issues.

About This Workflow

This workflow monitors an Outlook inbox for incoming support requests. It then uses an AI model (OpenAI) to triage these requests by classifying them, assigning a priority, summarizing the issue, and extracting relevant details. Finally, it creates a corresponding issue in Jira for further action.

Key Features

Automated Email Monitoring: Watches a specified Outlook inbox for new messages.
Duplicate Prevention: Ensures each email is processed only once using a 'seen' check.
HTML to Markdown Conversion: Converts email body content for easier AI processing.
AI-Powered Triage: Utilizes OpenAI to extract labels, set priority, and generate a concise summary and description.
Jira Integration: Creates new Jira issues populated with AI-generated metadata.

How To Use

Schedule Trigger: Configure the schedule for how often to check for new emails (e.g., every hour).
Get Recent Messages (Outlook): Set up your Microsoft Outlook credentials and specify the inbox to monitor. The node is configured to fetch emails from the last hour.
Mark as Seen (Remove Duplicates): This node prevents reprocessing of emails by keeping track of processed items.
Markdown Node: Converts the HTML content of the email body to Markdown.
Generate Issue From Support Request (OpenAI Chain): This is the core AI node.
- System Prompt: Define the AI's role (Jira triage assistant), the desired output format (labels, priority, summary, description), and the available labels and priority levels.
- Input Text: Formats the input for the AI, including sender information, subject, and the email body.
- AI Model: Connects to the 'OpenAI Chat Model' node for the AI processing.
- Output Parser: Connects to the 'Structured Output Parser' node to ensure the AI's output conforms to the defined schema.
Structured Output Parser: Defines the JSON schema for the AI's output (labels, priority, summary, description).
Create Issue (Jira): Configure your Jira credentials. Map the AI-generated summary, labels, priority, and description to the corresponding Jira issue fields.

Apps Used

automation

jira

openai

outlook

support

Workflow JSON

{
  "id": "3c1a2e43-4a6c-4ffe-a066-b6c51022054e",
  "name": "Automated Outlook to Jira Ticket Generation",
  "nodes": 27,
  "category": "Support Automation",
  "status": "active",
  "version": "1.0.0"
}

Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.

Get This Workflow

ID: 3c1a2e43-4a6c...

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Schedule Trigger: Configure the schedule for how often to check for new emails (e.g., every hour).
Get Recent Messages (Outlook): Set up your Microsoft Outlook credentials and specify the inbox to monitor. The node is configured to fetch emails from the last hour.
Mark as Seen (Remove Duplicates): This node prevents reprocessing of emails by keeping track of processed items.
Markdown Node: Converts the HTML content of the email body to Markdown.
Generate Issue From Support Request (OpenAI Chain): This is the core AI node.
- System Prompt: Define the AI's role (Jira triage assistant), the desired output format (labels, priority, summary, description), and the available labels and priority levels.
- Input Text: Formats the input for the AI, including sender information, subject, and the email body.
- AI Model: Connects to the 'OpenAI Chat Model' node for the AI processing.
- Output Parser: Connects to the 'Structured Output Parser' node to ensure the AI's output conforms to the defined schema.
Structured Output Parser: Defines the JSON schema for the AI's output (labels, priority, summary, description).
Create Issue (Jira): Configure your Jira credentials. Map the AI-generated summary, labels, priority, and description to the corresponding Jira issue fields.

{ "id": "3c1a2e43-4a6c-4ffe-a066-b6c51022054e", "name": "Automated Outlook to Jira Ticket Generation", "nodes": 27, "category": "Support Automation", "status": "active", "version": "1.0.0" }