Automated Outlook to Jira Ticket Generation
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Support Automationaiautomationemailjiraopenaioutlooksupport
Automatically process support emails from Outlook and create Jira issues.
About This Workflow
This workflow monitors an Outlook inbox for incoming support requests. It then uses an AI model (OpenAI) to triage these requests by classifying them, assigning a priority, summarizing the issue, and extracting relevant details. Finally, it creates a corresponding issue in Jira for further action.
Key Features
- Automated Email Monitoring: Watches a specified Outlook inbox for new messages.
- Duplicate Prevention: Ensures each email is processed only once using a 'seen' check.
- HTML to Markdown Conversion: Converts email body content for easier AI processing.
- AI-Powered Triage: Utilizes OpenAI to extract labels, set priority, and generate a concise summary and description.
- Jira Integration: Creates new Jira issues populated with AI-generated metadata.
How To Use
- Schedule Trigger: Configure the schedule for how often to check for new emails (e.g., every hour).
- Get Recent Messages (Outlook): Set up your Microsoft Outlook credentials and specify the inbox to monitor. The node is configured to fetch emails from the last hour.
- Mark as Seen (Remove Duplicates): This node prevents reprocessing of emails by keeping track of processed items.
- Markdown Node: Converts the HTML content of the email body to Markdown.
- Generate Issue From Support Request (OpenAI Chain): This is the core AI node.
- System Prompt: Define the AI's role (Jira triage assistant), the desired output format (labels, priority, summary, description), and the available labels and priority levels.
- Input Text: Formats the input for the AI, including sender information, subject, and the email body.
- AI Model: Connects to the 'OpenAI Chat Model' node for the AI processing.
- Output Parser: Connects to the 'Structured Output Parser' node to ensure the AI's output conforms to the defined schema.
- Structured Output Parser: Defines the JSON schema for the AI's output (labels, priority, summary, description).
- Create Issue (Jira): Configure your Jira credentials. Map the AI-generated
summary,labels,priority, anddescriptionto the corresponding Jira issue fields.
Apps Used
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aia
automatione
emailj
jirao
openaio
outlooks
supportWorkflow JSON
{
"id": "3c1a2e43-4a6c-4ffe-a066-b6c51022054e",
"name": "Automated Outlook to Jira Ticket Generation",
"nodes": 27,
"category": "Support Automation",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 3c1a2e43-4a6c...
About the Author
SaaS_Connector
Integration Guru
Connecting CRM, Notion, and Slack to automate your life.
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