Automated PagerDuty Acknowledgement and Mattermost Notification
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Streamline your incident response by automatically acknowledging PagerDuty alerts and notifying your team in Mattermost. This workflow ensures prompt awareness and efficient incident handling.
About This Workflow
This n8n workflow provides a robust solution for automating critical incident management tasks. Upon receiving a webhook trigger, it leverages the PagerDuty node to acknowledge an incoming incident, ensuring it's marked as being actively addressed. Immediately following the acknowledgement, the workflow sends a concise notification to a specified Mattermost channel. This real-time communication keeps your team informed about incident status changes, improving collaboration and reducing response times. The workflow is designed for seamless integration, requiring minimal setup to enhance your existing incident management processes.
Key Features
- Automatic PagerDuty Incident Acknowledgement
- Real-time Mattermost Notifications
- Customizable Webhook Trigger
- Dynamic Channel and Incident ID Mapping
- Secure Credential Management
How To Use
- Configure the Webhook Node: Set up a webhook to receive incoming incident data. Ensure the webhook payload includes the necessary
pagerduty_incidentID within thebody.contextand thechannel_idfor Mattermost notifications. - Set up PagerDuty Credentials: In the PagerDuty node, provide your PagerDuty API credentials. Map the
incidentIdparameter using an expression like={{$json["body"]["context"]["pagerduty_incident"]}}to dynamically select the incident to acknowledge. - Configure the Mattermost Node: Connect your Mattermost credentials. Set the
channelIdparameter using an expression such as={{$node["Webhook"].json["body"]["channel_id"]}}to route notifications to the correct channel. Customize themessagefield to your preference. - Establish Connections: Connect the output of the Webhook node to the PagerDuty node, and the output of the PagerDuty node to the Mattermost node to create the automation flow.
Apps Used
Workflow JSON
{
"id": "8156187f-d75c-436a-80e0-892a56136539",
"name": "Automated PagerDuty Acknowledgement and Mattermost Notification",
"nodes": 5,
"category": "DevOps",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 8156187f-d75c...
About the Author
Crypto_Watcher
Web3 Developer
Automated trading bots and blockchain monitoring workflows.
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