Customer Feedback Sentiment Analysis and Google Sheets Integration
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Analyzes customer feedback sentiment using OpenAI and stores results in Google Sheets.
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About This Workflow
Overview
This workflow automates the process of collecting customer feedback through a form, analyzing its sentiment using OpenAI's language models, and then storing the feedback along with its sentiment classification in a Google Sheet.
Key Features
- Collects feedback via a customizable web form.
- Utilizes OpenAI to classify the sentiment of the feedback (e.g., positive, negative, neutral).
- Appends feedback and sentiment analysis results to a designated Google Sheet.
- Provides a clear structure for managing customer feedback.
How To Use
- Configure Google Sheets: Connect your Google Sheets account and specify the spreadsheet and sheet name where feedback will be stored.
- Configure OpenAI: Connect your OpenAI account by providing your API key and Organization ID.
- Customize the Form: Adjust the form title, description, and fields (e.g., Name, Feedback Topic, Feedback Details, Contact Information) as needed.
- Map Sheet Columns: Ensure the 'Add customer feedback to Google Sheets' node correctly maps the form data and OpenAI sentiment to your Google Sheet columns.
- Run the workflow: Once the form is submitted, the workflow will automatically process the feedback.
Apps Used
Workflow JSON
{
"id": "933be88d-8140-4080-bc11-c3823ecd6d51",
"name": "Customer Feedback Sentiment Analysis and Google Sheets Integration",
"nodes": 0,
"category": "Customer Support & Feedback",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 933be88d-8140...
About the Author
DevOps_Master_X
Infrastructure Expert
Specializing in CI/CD pipelines, Docker, and Kubernetes automations.
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