Dialpad to Syncro Automation (Unverified)
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Automatically create tickets and log calls in Syncro from Dialpad.
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About This Workflow
Overview
This workflow automates the process of creating support tickets and logging phone calls in Syncro based on incoming data from Dialpad. It checks for existing tickets, creates new ones for contacts or customers, and updates ticket information. The data can also be logged to Google Sheets.
Key Features
- Receives call data via webhook.
- Retrieves contact and customer information.
- Checks for existing tickets.
- Creates new tickets for specific contacts or customers.
- Updates ticket subjects with caller details.
- Logs call data to Google Sheets.
How To Use
- Configure Webhook: Set up a webhook in n8n to receive call data from Dialpad (or your phone system).
- Set Environment Variables: Define
BASE_URLfor your Syncro instance and any necessary user IDs. - Configure Credentials: Add your Syncro API credentials (HTTP Header Auth) and Google API credentials.
- Syncro API Endpoints: Ensure the
GetCustomer,GetTicket,CreateTicket, andUpdateTicketnodes are correctly configured with your Syncro base URL and authentication. - Google Sheets Configuration: Specify the correct Google Sheet ID (
xxx) and range for logging. - Adjust Function Nodes: Review and adjust the JavaScript code in the
ContactsandCustomersfunction nodes if your data structure differs.
Apps Used
Workflow JSON
{
"id": "608c552a-cafc-4f25-950b-720490145174",
"name": "Dialpad to Syncro Automation (Unverified)",
"nodes": 0,
"category": "Communication/CRM",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 608c552a-cafc...
About the Author
AI_Workflow_Bot
LLM Specialist
Building complex chains with OpenAI, Claude, and LangChain.
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Verification Info
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