Discord AI Auto-Categorization and Routing Workflow
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Automate the categorization and routing of user feedback using OpenAI and Discord. The workflow receives feedback via a webhook, analyzes it with AI, and sends it to the appropriate Discord channel for user success, IT, or helpdesk departments.
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About This Workflow
Overview
This n8n workflow leverages the power of OpenAI's AI to automatically categorize incoming user feedback. It's designed to streamline customer support processes by intelligently routing messages to the correct department. The workflow starts with a Webhook node to receive external feedback, then uses an OpenAI node to analyze the user's request and assign it a category (e.g., 'success-story', 'urgent-issue', 'ticket'). A Set node parses the AI's JSON response, and a Switch node directs the categorized feedback to specific Discord channels designated for the User Success Department, IT Department, or the general Helpdesk. A 'No Operation' node is included as a fallback for unhandled categories.
Key Features
- AI-Powered Categorization: Utilizes OpenAI (GPT-4) to analyze and categorize user feedback with high accuracy.
- Webhook Integration: Accepts incoming feedback via a configurable webhook.
- Intelligent Routing: Employs a Switch node to direct categorized feedback to the most relevant Discord channel.
- Department-Specific Notifications: Sends targeted messages to User Success, IT, and Helpdesk departments.
- Customizable AI Prompts: Allows for fine-tuning the AI's behavior and output format.
- JSON Parsing: Efficiently handles and extracts data from the AI's JSON response.
How To Use
- Set up Webhook: Configure an incoming webhook in your external application or service to send feedback data to the n8n Webhook node.
- Configure OpenAI Credentials: Ensure your OpenAI API key is set up as a credential in n8n.
- Customize AI Prompt: Adjust the
promptin the 'Analyze user request' node to refine the AI's categorization logic and output format. - Set up Discord Webhooks: Obtain webhook URLs for your desired Discord channels (User Success, IT, Helpdesk) and replace
<YOUR WEBHOOK HERE>in the respective Discord nodes. - Configure Switch Node: Verify that the
value1in the 'Select category' node correctly references the parsed AI response and that the rules match your desired categories. - Execute Workflow: Trigger the workflow manually or via the webhook to test the categorization and routing.
Apps Used
Workflow JSON
{
"id": "c4b826ce-ee74-4f9e-9f8f-23edbf4c4610",
"name": "Discord AI Auto-Categorization and Routing Workflow",
"nodes": 0,
"category": "Discord Integrations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: c4b826ce-ee74...
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