Discord AI Bot (Unverified)
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This workflow uses AI to analyze user feedback from a webhook and route it to the appropriate department.
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About This Workflow
Overview
This workflow is designed to automate the process of handling user feedback received via a webhook. It leverages an AI model to analyze the feedback, categorize it, and then send it to the relevant department (User Success, IT, or Helpdesk) via Discord notifications. This ensures timely and appropriate action is taken on user input.
Key Features
- Receives feedback via a webhook.
- Analyzes feedback using AI (OpenAI GPT-4).
- Categorizes feedback into 'success-story', 'urgent-issue', or 'ticket'.
- Sends categorized instructions to specific Discord channels for different departments.
- Includes error handling for robust operation.
How To Use
- Set up the Webhook: Configure the
Webhooknode with your desired path and HTTP method. - Configure OpenAI Credentials: Ensure your OpenAI API key is set up in n8n.
- Configure Discord Webhook URIs: Replace the placeholder
<YOUR WEBHOOK HERE>in theDiscordnodes with your actual Discord webhook URIs for each department. - Set Environment Variable: Define the
API_BASE_URLenvironment variable if your webhook URIs are structured with a base URL. - Activate the Workflow: Enable the workflow in n8n.
Apps Used
Workflow JSON
{
"id": "4ce1214a-438b-447d-b71c-3a8c9edb7427",
"name": "Discord AI Bot (Unverified)",
"nodes": 0,
"category": "Customer Support Automation",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 4ce1214a-438b...
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