Seamless Entra ID to Zammad User Synchronization
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Automate user provisioning and deprovisioning between Microsoft Entra ID and Zammad. This workflow ensures your Zammad users are always up-to-date with your Entra ID group memberships, saving administrative overhead.
About This Workflow
This n8n workflow automates the synchronization of users from a designated Microsoft Entra ID group to your Zammad helpdesk system. It intelligently fetches users from Entra ID, identifies which ones need to be created or updated in Zammad, and performs the necessary actions. By leveraging this workflow, you can ensure that your Zammad user base accurately reflects your organizational structure in Entra ID, eliminating manual user management and potential discrepancies. The process begins by identifying users within a specified Entra ID group and then compares them against existing Zammad users based on their email addresses. New users are created, and existing users are updated with relevant Entra ID information like names and phone numbers.
Key Features
- Automated User Sync: Keeps Zammad user data in sync with Entra ID group memberships.
- Intelligent Matching: Uses email addresses to match Entra ID users with Zammad users.
- User Creation & Updates: Automatically creates new users in Zammad and updates existing ones.
- Customizable Group Selection: Easily specify which Entra ID group to sync from.
- Data Mapping: Maps key Entra ID user attributes to Zammad user fields.
How To Use
- Trigger Setup: Configure the
When clicking ‘Test workflow’node to initiate a manual test run. - Entra ID Group Identification: The
Get Groups from Entranode fetches Entra ID groups. Adjust theSelect Entra Zammad default Groupnode to filter for your specific Entra ID group by entering itsdisplayName. - Group Member Retrieval: The
Get Members of the default groupnode retrieves users from the selected Entra ID group. - User Data Transformation: The
Zammad Univeral User Objectnode maps relevant Entra ID user attributes (like ID, email, name, phone) to a standardized format for Zammad. - Zammad User Fetch: The
Get Zammad Usersnode retrieves all existing users from your Zammad instance. - Data Comparison: The
Find new Zammad Usersnode compares the transformed Entra ID user data with existing Zammad users based on their email. - User Updates: The
Update Zammad Usernode updates matching users in Zammad with information from Entra ID, including custom fields forentra_keyandentra_object_type. - User Creation: The
Create Zammad Usernode creates new users in Zammad that were not found in the existing Zammad user list. - Merge Results: The
Mergenode combines the results of user updates and creations.
Apps Used
Workflow JSON
{
"id": "852c96bc-693d-440c-9a5e-cc52db4f6772",
"name": "Seamless Entra ID to Zammad User Synchronization",
"nodes": 14,
"category": "DevOps",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 852c96bc-693d...
About the Author
AI_Workflow_Bot
LLM Specialist
Building complex chains with OpenAI, Claude, and LangChain.
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