HR & IT Helpdesk Chatbot with Audio Transcription
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Build an intelligent HR and IT helpdesk chatbot that can process both text and voice messages, leveraging internal policy documents and OpenAI for responses.
About This Workflow
This workflow automates the creation of an HR & IT helpdesk chatbot. It ingests internal policy documents, creates a searchable vector store, and integrates with Telegram to handle user queries via text or voice. The chatbot uses OpenAI's AI capabilities to provide context-aware and accurate responses.
Key Features
- Document Ingestion: Imports and processes internal policy documents (PDFs).
- Vector Store Creation: Builds a PostgreSQL vector store for efficient knowledge retrieval.
- Text & Audio Processing: Handles both text-based and voice messages from users.
- Audio Transcription: Transcribes voice messages to text using OpenAI.
- AI-Powered Responses: Utilizes n8n's AI agent with OpenAI models for generating answers.
- Contextual Conversations: Implements chat memory for multi-turn dialogues.
- Telegram Integration: Acts as a chatbot interface via Telegram.
How To Use
- Prepare Internal Documents: Place your HR and IT policy documents (e.g., PDFs) in a location accessible via URL. Update the
HTTP Requestnode with the correct URL. - Configure Vector Store: Ensure your PostgreSQL instance is set up and accessible. Update the
Postgrescredentials in theCreate HR PoliciesandPostgres PGVector Storenodes. - Configure OpenAI: Set up your OpenAI API credentials in the
OpenAi accountcredential. - Telegram Bot Setup: Create a Telegram bot and configure the
Telegram accountcredentials. TheTelegram Triggernode will receive incoming messages. - Run and Test: Activate the workflow. Send text or voice messages to your Telegram bot. The bot will process the input, retrieve information from the vector store, and respond.
Apps Used
Workflow JSON
{
"id": "dc5290c8-b0f7-4eb8-bbf3-bd6b7f89adb5",
"name": "HR & IT Helpdesk Chatbot with Audio Transcription",
"nodes": 24,
"category": "AI & Automation",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: dc5290c8-b0f7...
About the Author
DevOps_Master_X
Infrastructure Expert
Specializing in CI/CD pipelines, Docker, and Kubernetes automations.
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