Intelligent Incident Management with AI Prioritization
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Streamline your incident response with this n8n workflow. It intelligently categorizes and prioritizes incoming incidents using AI, ensuring critical issues are addressed promptly. Automate your support process and reduce response times.
About This Workflow
This n8n workflow revolutionizes incident management by leveraging the power of AI for intelligent prioritization. It starts with a user-friendly incident form where users can submit details about their issues, including a desired category. The workflow then fetches predefined incident definitions from NocoDB to provide context to an AI agent. Utilizing OpenAI's language capabilities, the AI analyzes the incident description against these definitions to assign an appropriate category, estimate response and resolution times, and designate a default assignee. Finally, the structured AI output is used to create a new entry in your NocoDB incident tracking table, ensuring a seamless and automated workflow for your support team.
Key Features
- AI-Powered Categorization: Automatically assigns the most suitable category to incoming incidents using advanced AI.
- Intelligent Prioritization: AI determines appropriate response and resolution times based on incident severity.
- Automated Assignee Allocation: Assigns incidents to the correct team member or department by default.
- NocoDB Integration: Seamlessly pulls incident definitions and pushes processed incidents to NocoDB.
- Customizable Incident Form: Easy-to-use form for users to report incidents with predefined category options.
How To Use
- Configure Incident Form: Customize the
Incident Formnode (n8n-nodes-base.formTrigger) with your specific incident fields and desired categories. - Set up NocoDB Connection: Ensure your NocoDB connection and API token are correctly configured in the
Get incident definitionsandInsert Incidentnodes. - Define Incident Categories in NocoDB: Populate your NocoDB table (
mt94l49b6zocsxy) with detailed definitions for each incident category, including response time, resolution time, and default assignee. - Configure AI Agent: In the
Assign Categorynode (@n8n/n8n-nodes-langchain.agent), refine the AI prompt and ensure it correctly references the incident definitions and the user's input. - Set up OpenAI Credentials: Connect your OpenAI API key to the
OpenAI Chat Model1node (@n8n/n8n-nodes-langchain.lmChatOpenAi). - Define Output Structure: Configure the
Structure Output Todoist Ready1node (@n8n/n8n-nodes-langchain.outputParserStructured) to match the expected JSON schema for your NocoDB incident table. - Map Incident Data: In the
Insert Incidentnode (n8n-nodes-base.nocoDb), ensure thedataToSendis set toautoMapInputDatafor seamless data transfer to your NocoDB incident table (mwh33g1yyeg9z6k). - Test and Deploy: Utilize the
When clicking ‘Test workflow’node (n8n-nodes-base.manualTrigger) to test the workflow and deploy it to your n8n instance.
Apps Used
Workflow JSON
{
"id": "070b3ccf-2959-4a74-944c-70b42ff5088f",
"name": "Intelligent Incident Management with AI Prioritization",
"nodes": 15,
"category": "DevOps",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 070b3ccf-2959...
About the Author
SaaS_Connector
Integration Guru
Connecting CRM, Notion, and Slack to automate your life.
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