Intelligent Jira Issue Reassignment
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Automate the intelligent reassignment of stale Jira issues. This workflow leverages AI to find similar resolved issues and assigns current tickets to team members who have a proven track record of solving similar problems.
About This Workflow
This n8n workflow revolutionizes Jira issue management by intelligently reassigning stale or unassigned tickets. It utilizes the power of Langchain and OpenAI to understand the context and description of an issue, generate embeddings, and query a Supabase vector database for similar, previously resolved issues. By analyzing the assignees of these historical tickets, the workflow identifies the most suitable team members to tackle the current issue, ensuring expertise is leveraged and bottlenecks are reduced. The process is triggered on a schedule and seamlessly integrates with Jira to update assignments. This ensures your team focuses on tasks where they have the most relevant experience, boosting efficiency and project velocity.
Key Features
- AI-Powered Issue Analysis: Understands the core problem and context of Jira issues using natural language processing.
- Smart Similarity Matching: Identifies previously resolved issues with similar characteristics to predict the best assignee.
- Expertise-Based Assignment: Reassigns tickets to individuals who have successfully resolved similar issues in the past.
- Automated Jira Integration: Seamlessly updates Jira ticket assignments, saving manual effort.
- Scalable & Customizable: Built with n8n, allowing for easy modification and integration with other tools.
How To Use
- Configure Schedule Trigger: Set the
Schedule Triggernode (andSchedule Trigger1) to run the workflow at your desired frequency (e.g., daily, weekly). - Connect to OpenAI: Ensure your OpenAI API credentials are set up in n8n for the
Embeddings OpenAIandOpenAI Chat Modelnodes. - Connect to Supabase: Set up your Supabase API credentials and specify your
documentstable for theIssues Similarity DatabaseandSupabase Vector Storenodes. - Configure Jira Credentials: Authenticate n8n with your Jira Software Cloud instance.
- Customize Data Loader: Adjust the
Default Data Loadernode'sjsonDataandmetadataValuesto accurately reflect the fields you want to ingest from your Jira issues. - Define Agent Prompt: Refine the
Find Similar Issues + Assigneesnode'ssystemMessageto guide the AI's reasoning and output format for assignee suggestions. - Set up User Batches: The
For Each Usernode is used to process suggested assignees individually. - Implement Check Workflow: Configure the
Check User Workflownode to verify if the suggested assignee already has tasks in progress, preventing over-assignment.
Apps Used
Workflow JSON
{
"id": "9aa9c73c-c10d-4a78-be6f-fa10ef2c7a88",
"name": "Intelligent Jira Issue Reassignment",
"nodes": 20,
"category": "DevOps",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 9aa9c73c-c10d...
About the Author
DevOps_Master_X
Infrastructure Expert
Specializing in CI/CD pipelines, Docker, and Kubernetes automations.
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