AI-Powered Manufacturing Maintenance Ticket Routing
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Automate the routing of maintenance tickets in manufacturing using AI. This workflow processes incoming tickets, splits them for analysis, and routes them based on their content, improving response times and efficiency.
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About This Workflow
Overview
This n8n workflow leverages AI to intelligently route maintenance tickets within a manufacturing environment. It addresses the common challenge of manual ticket assignment, which can lead to delays and misallocation of resources. By using a webhook to receive incoming tickets, the workflow processes the information, splits it into manageable chunks for analysis, generates embeddings, and then queries a Supabase vector store to determine the most appropriate recipient or department. Finally, it logs the outcome to a Google Sheet. This AI-driven approach ensures that maintenance requests are handled promptly and by the correct personnel, reducing downtime and improving operational efficiency.
Key Features
- Real-time ticket ingestion via webhook.
- AI-powered text splitting and embedding for analysis.
- Dynamic routing based on ticket content using vector store search.
- Integration with Supabase for vector storage.
- Logging of ticket routing decisions to Google Sheets.
How To Use
- Set up a webhook endpoint to receive incoming maintenance ticket data.
- Configure the
Splitternode to appropriately segment incoming ticket text. - Connect your Cohere API and Supabase account credentials for embedding and vector storage.
- Define your Supabase index name (
maintenance_ticket_router). - Set up your HuggingFace API credentials for the chat model.
- Configure the Google Sheets node with your desired
SHEET_IDandLogsheet name, and connect your Google Sheets account. - Trigger the workflow by sending maintenance ticket data to the webhook URL.
Apps Used
Workflow JSON
{
"id": "303a78b1-a76a-46a8-9692-da4bf956fdfd",
"name": "AI-Powered Manufacturing Maintenance Ticket Routing",
"nodes": 0,
"category": "Manufacturing Automation",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 303a78b1-a76a...
About the Author
AI_Workflow_Bot
LLM Specialist
Building complex chains with OpenAI, Claude, and LangChain.
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