Automated Customer Feedback Sentiment Analysis with OpenAI and Google Sheets

Name: Automated Customer Feedback Sentiment Analysis with OpenAI and Google Sheets
Rating: 5 (18 reviews)
Author: Free N8N

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AI & Machine Learningautomationcustomer feedbackformgoogle sheetsopenaisentiment analysis

This n8n workflow automatically analyzes customer feedback for sentiment using OpenAI and stores the results in Google Sheets. It's triggered by a form submission, making feedback processing seamless.

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About This Workflow

Overview

This n8n workflow automates the process of collecting and analyzing customer feedback. It starts with a web form where customers submit their feedback. The submitted feedback is then sent to OpenAI for sentiment analysis. Finally, the original feedback along with the sentiment analysis result is merged and stored in a Google Sheet for easy tracking and review. This eliminates manual data entry and provides immediate insights into customer sentiment.

Key Features

Triggered by a customer feedback form submission.
Utilizes OpenAI for natural language processing and sentiment analysis.
Seamlessly integrates with Google Sheets for data storage.
Automatically merges form data with OpenAI sentiment results.
Customizable feedback form fields.

How To Use

Set up a Google Sheet to store the feedback and sentiment results.
Configure the OpenAI API credentials in n8n.
Configure the Google Sheets API credentials in n8n and specify your spreadsheet.
Customize the Submit form with customer feedback node's form fields to match your needs.
Ensure the Classify feedback with OpenAI node's prompt accurately reflects your sentiment analysis requirements.
Connect the nodes as shown in the workflow.
Activate the workflow and share your feedback form link.

Apps Used

automation

customer feedback

form

google sheets

openai

sentiment analysis

Workflow JSON

{
  "id": "ea9dd1f9-bdc1-4b3b-9635-734c37d39988",
  "name": "Automated Customer Feedback Sentiment Analysis with OpenAI and Google Sheets",
  "nodes": 0,
  "category": "AI & Machine Learning",
  "status": "active",
  "version": "1.0.0"
}

Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.