Automated Customer Feedback Sentiment Analysis with OpenAI and Google Sheets
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This n8n workflow automatically analyzes customer feedback for sentiment using OpenAI and stores the results in Google Sheets. It's triggered by a form submission, making feedback processing seamless.
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About This Workflow
Overview
This n8n workflow automates the process of collecting and analyzing customer feedback. It starts with a web form where customers submit their feedback. The submitted feedback is then sent to OpenAI for sentiment analysis. Finally, the original feedback along with the sentiment analysis result is merged and stored in a Google Sheet for easy tracking and review. This eliminates manual data entry and provides immediate insights into customer sentiment.
Key Features
- Triggered by a customer feedback form submission.
- Utilizes OpenAI for natural language processing and sentiment analysis.
- Seamlessly integrates with Google Sheets for data storage.
- Automatically merges form data with OpenAI sentiment results.
- Customizable feedback form fields.
How To Use
- Set up a Google Sheet to store the feedback and sentiment results.
- Configure the OpenAI API credentials in n8n.
- Configure the Google Sheets API credentials in n8n and specify your spreadsheet.
- Customize the
Submit form with customer feedbacknode's form fields to match your needs. - Ensure the
Classify feedback with OpenAInode's prompt accurately reflects your sentiment analysis requirements. - Connect the nodes as shown in the workflow.
- Activate the workflow and share your feedback form link.
Apps Used
Workflow JSON
{
"id": "ea9dd1f9-bdc1-4b3b-9635-734c37d39988",
"name": "Automated Customer Feedback Sentiment Analysis with OpenAI and Google Sheets",
"nodes": 0,
"category": "AI & Machine Learning",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: ea9dd1f9-bdc1...
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