Automate HubSpot Chat with an OpenAI Assistant
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Connect HubSpot chat inquiries to OpenAI Assistants for automated responses. This workflow uses 'getHubspotMessage' to retrieve messages, 'OpenAi Create Thread' and 'OpenAI Run' to process them, and handles tool calls with 'Select Function' and 'Submit Data'.
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About This Workflow
Overview
This n8n workflow automates customer support by integrating HubSpot's chat functionality with OpenAI Assistants. When a new message arrives in HubSpot, it's sent to an OpenAI Assistant. The assistant can then perform actions by calling external tools. This workflow is designed to retrieve relevant information using tool calls and provide intelligent, automated responses to customer queries, enhancing efficiency and user experience.
Key Features
- Seamless integration between HubSpot chat and OpenAI Assistants.
- Automated message processing and response generation.
- Dynamic tool execution for real-time data retrieval.
- Handles complex interactions requiring external API calls.
How To Use
- Configure your HubSpot App Token credential.
- Configure your OpenAI API key credential.
- Ensure your OpenAI Assistant is set up with the necessary tools for the external API calls.
- Trigger the workflow with incoming HubSpot chat messages.
- Monitor the execution and the responses provided by the OpenAI Assistant.
Apps Used
Workflow JSON
{
"id": "9abb0f04-deb8-4166-b298-eb78c1a75f93",
"name": "Automate HubSpot Chat with an OpenAI Assistant",
"nodes": 0,
"category": "CRM & Communication Automation",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 9abb0f04-deb8...
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