ServiceNow Incident Lookup via Slack
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Look up ServiceNow incidents using a Slack slash command.
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About This Workflow
Overview
This workflow enables users to quickly look up ServiceNow incidents directly from Slack using a slash command. It receives the incident ID from Slack, queries the ServiceNow API, and then sends the incident details back to Slack, or a 'not found' message if the incident doesn't exist. It also handles potential errors during the ServiceNow connection.
Key Features
- Triggered by a Slack slash command.
- Extracts incident ID from Slack request.
- Searches ServiceNow for the specified incident.
- Formats and sends incident details back to Slack.
- Notifies the user if no incident is found.
- Handles errors when connecting to ServiceNow.
How To Use
- Import this workflow into your n8n instance.
- Configure the Webhook node with your desired Slack slash command endpoint.
- Set up credentials for the ServiceNow Basic Auth account.
- Configure the Slack integration in your Slack workspace to point to the n8n webhook URL.
- Trigger the workflow by using the configured slash command in Slack, followed by the ServiceNow incident number.
Apps Used
Workflow JSON
{
"id": "b8b18e74-e809-4eaa-bd7b-092e3ee837f0",
"name": "ServiceNow Incident Lookup via Slack",
"nodes": 0,
"category": "Integrations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: b8b18e74-e809...
About the Author
Crypto_Watcher
Web3 Developer
Automated trading bots and blockchain monitoring workflows.
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