Automated ServiceNow Incident Notifications to Slack

This n8n workflow automates the critical task of monitoring ServiceNow for new incidents and broadcasting key details directly to your team via Slack. It's designed to ensure no incident goes unnoticed, enabling quicker response times and improved operational efficiency. The workflow begins by checking for incidents created within the last five minutes. If new incidents are found, their details are retrieved, sorted by incident number for clarity, and then a rich, actionable message is posted to a designated Slack channel. This message includes crucial information such as the incident ID, description, severity, caller, priority, and a direct link to view the incident in ServiceNow.