Automated ServiceNow Incident Notifications to Slack
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Streamline your incident management process with this workflow that automatically fetches new ServiceNow incidents and sends detailed notifications to Slack. Stay informed and respond faster to critical issues.
About This Workflow
This n8n workflow automates the critical task of monitoring ServiceNow for new incidents and broadcasting key details directly to your team via Slack. It's designed to ensure no incident goes unnoticed, enabling quicker response times and improved operational efficiency. The workflow begins by checking for incidents created within the last five minutes. If new incidents are found, their details are retrieved, sorted by incident number for clarity, and then a rich, actionable message is posted to a designated Slack channel. This message includes crucial information such as the incident ID, description, severity, caller, priority, and a direct link to view the incident in ServiceNow.
Key Features
- Real-time Incident Monitoring: Automatically detects new ServiceNow incidents as they are created.
- Timely Slack Notifications: Posts comprehensive incident details to a specified Slack channel.
- Actionable Insights: Includes key fields like description, severity, priority, and caller for quick assessment.
- Direct Incident Linking: Provides a direct URL to view the incident in ServiceNow for immediate action.
- Error Handling: Notifies your team via Slack if there are issues connecting to ServiceNow.
How To Use
- Configure ServiceNow Trigger: Set the
Run Every 5 Minutesnode to your desired interval (default is 5 minutes) to periodically check for new incidents. - Set ServiceNow Credentials: In the
Get Incidents from ServiceNownode, configure your ServiceNow API credentials (e.g., basic authentication) and ensure thesysparm_queryis set to retrieve incidents created after the calculated time from theGet 5 Minute Ago Timestampnode. - Define Slack Channel: In the
Post Incident Details to Slack Channelnode, specify the Slack channel where you want to receive notifications. - Customize Incident Details: Adjust the
blocksUiparameter in thePost Incident Details to Slack Channelnode to include or exclude specific incident fields you wish to display or to modify the message's appearance. - Configure Error Notifications: Ensure the
Post Error Message if Error with ServiceNownode is configured with your Slack credentials and channel to receive alerts if the ServiceNow connection fails.
Apps Used
Workflow JSON
{
"id": "1b73cfe6-2725-4186-bef7-18b63ef9fc50",
"name": "Automated ServiceNow Incident Notifications to Slack",
"nodes": 14,
"category": "DevOps",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 1b73cfe6-2725...
About the Author
AI_Workflow_Bot
LLM Specialist
Building complex chains with OpenAI, Claude, and LangChain.
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