Shopify Customer to Zendesk Contact Synchronization
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Synchronizes Shopify customer updates to Zendesk contacts, creating or updating them as needed.
About This Workflow
This workflow automates the synchronization of customer data from Shopify to Zendesk. When a customer is updated in Shopify, the workflow checks if a corresponding contact exists in Zendesk. If a contact is found, it checks for phone number changes and updates the Zendesk contact if necessary. If no contact is found, a new contact is created in Zendesk. This ensures your customer support platform has up-to-date contact information.
Key Features
- Triggers on Shopify customer updates.
- Searches for existing Zendesk contacts by email.
- Creates new Zendesk contacts if none are found.
- Updates existing Zendesk contacts with new phone numbers.
- Maintains consistency between Shopify and Zendesk customer data.
How To Use
- Shopify Trigger (
On customer updated): This node starts the workflow when a customer is updated in Shopify. Ensure your Shopify credentials are set up correctly. - Zendesk Search (
Search contact by email adress): This node searches for an existing Zendesk contact using the email address from the Shopify customer. Configure the Zendesk credentials. - Set Values (
Keep only UserId and email): This node extracts and stores theid(ZendeskUserId) andemail(ZendeskEmail) from the Zendesk search result, and also keeps thephonefrom Shopify. - Merge Data (
Add Zendesk contact Id to Shopify data): This node merges the Shopify customer data with the Zendesk contact ID if found, using the email as the merge key. - If Node (
User exists in Zendesk): This node checks if a ZendeskUserId was found.- True Branch: If a user exists, it proceeds to check for data modifications.
- False Branch: If no user exists, it proceeds to create a new contact.
- If Node (
Contact data is modified): This node compares the phone number from Shopify (phone) with the phone number in Zendesk (ZendeskPhone).- True Branch: If the phone numbers are different, it updates the Zendesk contact.
- False Branch: If the phone numbers are the same, it proceeds to a No-Operation node (no further action).
- Zendesk Create (
Create contact in Zendesk): This node creates a new contact in Zendesk if no existing contact was found. - Zendesk Update (
Update contact in Zendesk): This node updates an existing Zendesk contact with the new phone number if it has been modified. - NoOp (
NoOp): A placeholder node that does nothing, used when no further action is required.
Apps Used
Workflow JSON
{
"id": "031f73a7-a30d-4e88-bbb5-fadc4f1fc3e5",
"name": "Shopify Customer to Zendesk Contact Synchronization",
"nodes": 8,
"category": "Data Synchronization",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 031f73a7-a30d...
About the Author
DevOps_Master_X
Infrastructure Expert
Specializing in CI/CD pipelines, Docker, and Kubernetes automations.
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