Automate Support Ticket Creation from Slack with AI
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Streamline your support process by automatically creating tickets in Linear from Slack messages. This workflow leverages AI to summarize issues, suggest solutions, and prioritize tickets, saving your team valuable time.
About This Workflow
This n8n workflow automates the tedious task of converting Slack messages into actionable support tickets. It begins by monitoring a designated Slack channel (#n8n-tickets) for messages tagged with the ticket emoji (🎟️). Once identified, the workflow checks if a ticket has already been created for that message to prevent duplicates. If no ticket exists, the message content is sent to a powerful AI model (OpenAI Chat Model) for intelligent processing. The AI generates a concise title, a detailed summary, identifies the priority level, and can even suggest potential solutions. Finally, a new, enriched support ticket is automatically created in Linear, complete with all the generated information. This integration significantly reduces manual effort, improves response times, and ensures no customer query goes unnoticed.
Key Features
- Intelligent Slack Monitoring: Automatically detects and processes support requests from a specific Slack channel.
- Duplicate Prevention: Ensures no redundant tickets are created by checking existing Linear issues.
- AI-Powered Content Generation: Utilizes ChatGPT to create descriptive titles, summaries, and priority levels for tickets.
- Automated Ticket Creation: Seamlessly creates new tickets in Linear with all relevant information.
- Customizable Workflow: Easily adaptable to different Slack channels, emojis, and AI prompts.
How To Use
- Configure Slack Trigger: Connect your Slack account and set up a search query to target specific channels (e.g.,
#n8n-tickets) and keywords (e.g.,has::ticket:). - Prepare Ticket Data: Use the 'Set' node to extract and format relevant information from the Slack message, including the message ID, user details, and the message content.
- Check for Duplicates: Integrate with Linear to fetch existing issues and use an 'If' node to compare the incoming message ID with descriptions of existing tickets, preventing duplicate creation.
- Generate Ticket Content with AI: Connect to the OpenAI Chat Model node. Define a prompt that instructs the AI to generate a title, summary, priority, and potential solutions based on the user's message.
- Structure AI Output: Use the 'Structured Output Parser' to ensure the AI's response is in a predictable JSON format.
- Create Linear Ticket: Utilize the Linear node to create a new ticket, populating its fields with the AI-generated title, summary, and priority, and including a link back to the original Slack message for context.
Apps Used
Workflow JSON
{
"id": "4fbe8580-45cf-4604-9bb9-1457aaae16ce",
"name": "Automate Support Ticket Creation from Slack with AI",
"nodes": 27,
"category": "DevOps",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 4fbe8580-45cf...
About the Author
Crypto_Watcher
Web3 Developer
Automated trading bots and blockchain monitoring workflows.
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