Smart Customer Support System with GPT-4o, Gmail, Slack & Drive Knowledge Base

Name: Smart Customer Support System with GPT-4o, Gmail, Slack & Drive Knowledge Base
Rating: 5 (5 reviews)
Author: Free N8N

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11 nodes connected

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Customer SupportAIAutomationCustomer SupportGPT-4oGmailGoogle DriveLangchainPineconeSlack

Automates customer support by processing emails, classifying them, responding via GPT-4o, and logging analytics.

About This Workflow

This n8n workflow aims to build an intelligent customer support system. It monitors your Gmail inbox for new emails, preprocesses their content, and then uses GPT-4o to classify the intent and urgency of each email. Based on the classification, it can trigger actions like sending notifications to Slack, logging data to Google Sheets, or even interacting with a knowledge base stored in Google Drive and indexed in Pinecone for retrieval. The system leverages Langchain nodes for advanced AI capabilities, including text classification, language modeling, embeddings, and vector store integration.

Key Features

Gmail Integration: Monitors incoming emails for customer support requests.
Email Preprocessing: Cleans and prepares email content for analysis.
Intelligent Classification: Uses GPT-4o to categorize emails by topic and urgency.
AI-Powered Responses: Leverages GPT-4o for generating potential responses or directing queries.
Urgency Filtering: Routes urgent emails for immediate attention.
Slack Notifications: Sends real-time alerts to a Slack channel for urgent issues.
Analytics Logging: Records support interactions and data in Google Sheets.
Knowledge Base Integration: Connects with Google Drive and Pinecone to store and retrieve information for enriched responses.
Langchain Components: Utilizes advanced AI modules for sophisticated natural language processing.

How To Use

Configure Gmail Trigger: Set up the Gmail Inbox Monitor node to connect to your Gmail account and specify which emails to monitor.
Set up Email Preprocessor: Configure the Email Content Preprocessor node (likely a Code node) to clean and format the email content as needed.
Configure AI Nodes:
- Set up GPT-4o Language Model for classification and potential response generation.
- Set up Intelligent Email Classifier to define categories and logic for email classification.
- Set up AI Agent for more complex reasoning and tool usage.
- Configure Embeddings OpenAI and OpenAI Chat Model for the AI Agent.
Set up Knowledge Base:
- Configure Google Drive Trigger and Google Drive nodes to access your knowledge base documents.
- Set up Pinecone Vector Store and Embeddings OpenAI to index your documents for semantic search.
- Ensure Recursive Character Text Splitter and Default Data Loader are configured to prepare documents for embedding.
Configure Routing and Actions:
- Set up Urgent Email Filter to define conditions for urgent emails.
- Configure Slack Notification Hub to send alerts to your Slack channel.
- Configure Analytics Data Logger to log data to Google Sheets.
Connect Nodes: Ensure the connections between nodes are correctly established as per the workflow's logic.
Credentials: Ensure all necessary API keys and credentials for Gmail, Slack, Google Sheets, Google Drive, OpenAI, and Pinecone are set up and connected to the respective nodes.

Apps Used

Automation

Customer Support

GPT-4o

Gmail

Google Drive

Langchain

Pinecone

Slack

Workflow JSON

{
  "id": "e8294358-2e6b-41f0-97c5-d68668ea62d8",
  "name": "Smart Customer Support System with GPT-4o, Gmail, Slack & Drive Knowledge Base",
  "nodes": 11,
  "category": "Customer Support",
  "status": "active",
  "version": "1.0.0"
}

Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.