Syncro Alert to OpsGenie
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Integrates Syncro alerts with OpsGenie for enhanced incident management.
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About This Workflow
Overview
This workflow automatically syncs alerts from Syncro (likely an IT management or RMM tool) to OpsGenie, a leading incident management platform. It allows for real-time alert notifications and management within OpsGenie, ensuring faster response times and better visibility into IT issues.
Key Features
- Receives alerts via a webhook from Syncro.
- Formats alert data to include key details such as computer name, customer, and alert description.
- Can trigger the creation of a new alert in OpsGenie for unclosed issues.
- Can trigger the closing of an alert in OpsGenie when an issue is resolved in Syncro.
- Includes robust error handling and conditional logic based on alert status (resolved or not).
How To Use
- Configure Syncro Webhook: Set up a webhook in Syncro to send alert events to the n8n webhook URL provided by this workflow.
- Configure OpsGenie Credentials: Add your OpsGenie API key as HTTP Header Authentication credentials in n8n.
- Set Environment Variables: Define the
BASE_URLfor your OpsGenie API endpoint. - Customize Logic (Optional): Adjust the
IFandSwitchnodes to refine how alerts are handled based on specific Syncro alert properties or statuses.
Apps Used
Workflow JSON
{
"id": "3f3eb7eb-579c-4f6f-a33e-36d689c8c035",
"name": "Syncro Alert to OpsGenie",
"nodes": 0,
"category": "Incident Management",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 3f3eb7eb-579c...
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