Syncro Alert to OpsGenie
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Automatically sync alerts from Syncro to OpsGenie for incident management.
About This Workflow
This n8n workflow listens for incoming alerts from Syncro via a webhook. Based on the alert's properties, it creates new alerts in OpsGenie or closes existing ones. This ensures that IT operations teams are promptly notified and can manage incidents effectively.
Key Features
- Receives alerts from Syncro via webhook.
- Differentiates between alert creation and resolution based on Syncro payload.
- Creates new alerts in OpsGenie with detailed messages, including computer name, customer business name, and formatted output.
- Uses the Syncro alert ID as an alias for easy tracking in OpsGenie.
- Closes alerts in OpsGenie when resolved in Syncro, with a configurable note.
How To Use
- Syncro Webhook: Configure a webhook in Syncro to send alert data to the provided n8n webhook URL.
- Switch Node: The
Switchnode is configured to route alerts based on thetriggerproperty in the Syncro payload. Ensure this value in your Syncro alerts matches thevalue2in theSwitchnode ('agent_offline_trigger' in this example). - IF Node: This node checks the
resolvedstatus of the alert. Iftrue, it proceeds to close the alert in OpsGenie. Iffalse, it proceeds to create a new alert. - Set Node: This node prepares data to be used in subsequent nodes, specifically for creating or updating alerts in OpsGenie. It extracts and formats alert details.
- Create Alert Node: Configured to send a POST request to the OpsGenie API to create a new alert. It maps Syncro alert data to OpsGenie's
message,alias, anddescriptionfields. - Close Alert Node: Configured to send a POST request to the OpsGenie API to close an existing alert, using the
alias(Syncro alert ID) to identify the alert. A defaultnoteis added. - OpsGenie Credentials: Ensure you have set up and selected valid OpsGenie API credentials in the
Create AlertandClose Alertnodes.
Apps Used
Workflow JSON
{
"id": "c2babcc3-f1e4-40d3-98f9-7e3ea95a0356",
"name": "Syncro Alert to OpsGenie",
"nodes": 21,
"category": "IT Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: c2babcc3-f1e4...
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