Syncro Alert to OpsGenie

Name: Syncro Alert to OpsGenie
Rating: 5 (5 reviews)
Author: Free N8N

Intermediate

21 nodes connected

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Free N8N Temples

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16 downloads

IT Operationsalertsautomationincident managementopsgeniesyncro

Automatically sync alerts from Syncro to OpsGenie for incident management.

About This Workflow

This n8n workflow listens for incoming alerts from Syncro via a webhook. Based on the alert's properties, it creates new alerts in OpsGenie or closes existing ones. This ensures that IT operations teams are promptly notified and can manage incidents effectively.

Key Features

Receives alerts from Syncro via webhook.
Differentiates between alert creation and resolution based on Syncro payload.
Creates new alerts in OpsGenie with detailed messages, including computer name, customer business name, and formatted output.
Uses the Syncro alert ID as an alias for easy tracking in OpsGenie.
Closes alerts in OpsGenie when resolved in Syncro, with a configurable note.

How To Use

Syncro Webhook: Configure a webhook in Syncro to send alert data to the provided n8n webhook URL.
Switch Node: The Switch node is configured to route alerts based on the trigger property in the Syncro payload. Ensure this value in your Syncro alerts matches the value2 in the Switch node ('agent_offline_trigger' in this example).
IF Node: This node checks the resolved status of the alert. If true, it proceeds to close the alert in OpsGenie. If false, it proceeds to create a new alert.
Set Node: This node prepares data to be used in subsequent nodes, specifically for creating or updating alerts in OpsGenie. It extracts and formats alert details.
Create Alert Node: Configured to send a POST request to the OpsGenie API to create a new alert. It maps Syncro alert data to OpsGenie's message, alias, and description fields.
Close Alert Node: Configured to send a POST request to the OpsGenie API to close an existing alert, using the alias (Syncro alert ID) to identify the alert. A default note is added.
OpsGenie Credentials: Ensure you have set up and selected valid OpsGenie API credentials in the Create Alert and Close Alert nodes.

Apps Used

alerts

automation

incident management

opsgenie

syncro

Workflow JSON

{
  "id": "c2babcc3-f1e4-40d3-98f9-7e3ea95a0356",
  "name": "Syncro Alert to OpsGenie",
  "nodes": 21,
  "category": "IT Operations",
  "status": "active",
  "version": "1.0.0"
}

Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.