Telegram Chat Ticket System

Name: Telegram Chat Ticket System
Rating: 5.0 (1 reviews)
Author: Free N8N

Beginner

0 nodes connected

detail.loadingPreview

Free N8N Temples

31 views

0 downloads

Telegram Automationautomationchatopssupporttelegramticketing

Automates Telegram support group management by creating and managing tickets (topics) for user interactions.

🚀Ready to Deploy This Workflow?

⚡Deploy on Zeabur 🎁Get $200 Credit on DigitalOcean

About This Workflow

Overview

This workflow sets up a Telegram chat as a ticketing system for support. It manages user messages by creating topics within a support group, forwarding messages, and handling cases where topics might be deleted or closed. It aims to prevent message deletion by users and facilitates team collaboration by converting a group chat into a structured support channel.

Key Features

Automatically creates topics for user chats in a Telegram support group.
Forwards user messages to the appropriate topic.
Handles 'thread not found' errors by re-creating topics.
Prevents users from deleting messages in the support group.
Facilitates team collaboration by enabling multiple agents to respond.
Provides a foundation for integrating Telegram data with other services (e.g., CRM).

How To Use

Configure Bot Details: Use the Config Bot (implied by the Sticky Note) to set up your Telegram Group ID, Channel ID, and Bot Token.
Set Up Environment Variables: Ensure $env.BASE_URL is correctly set for the HTTP requests.
Configure Redis Credentials: Set up your Redis credentials for storing and retrieving topic IDs.
Initialize Workflow: Trigger the workflow when a new message arrives in the Telegram group.
Monitor and Troubleshoot: Review logs for any errors, especially related to topic creation or deletion.

Apps Used

automation

chatops

support

ticketing

Workflow JSON

{
  "id": "23f734de-2222-4fa9-ac51-0eda919ad6cc",
  "name": "Telegram Chat Ticket System",
  "nodes": 0,
  "category": "Telegram Automation",
  "status": "active",
  "version": "1.0.0"
}

Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.