Typeform Feedback Sentiment Analysis to Mattermost Alert
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Automatically analyze sentiment from Typeform responses using AWS Comprehend and send negative feedback alerts to Mattermost. This workflow helps quickly identify and address customer concerns.
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About This Workflow
Overview
This n8n workflow automates the process of monitoring customer feedback submitted through Typeform. It leverages AWS Comprehend to perform sentiment analysis on the feedback, identifying whether it's positive, negative, or neutral. If the sentiment is detected as negative, an alert is immediately sent to a designated Mattermost channel. This ensures that critical feedback is surfaced promptly, allowing for faster response and resolution of customer issues.
This workflow is particularly useful for businesses that rely on customer surveys to gather insights and want to proactively manage their reputation and customer satisfaction.
Key Features
- Typeform Integration: Triggers automatically when new responses are submitted to a specified Typeform form.
- Sentiment Analysis: Utilizes AWS Comprehend to detect the sentiment (positive, negative, neutral) of open-ended feedback.
- Conditional Alerting: Only sends alerts to Mattermost when negative sentiment is detected.
- Mattermost Notifications: Delivers real-time alerts to a specific Mattermost channel, including the feedback content and sentiment score.
How To Use
- Set up Typeform Trigger: Configure the
Typeform Triggernode with your Form ID and connect your Typeform account credentials. - Configure AWS Comprehend: Set up the
AWS Comprehendnode with your AWS credentials and ensure thetextparameter is correctly mapped to the relevant question from your Typeform response (e.g., 'What did you think about the event?'). The operation should be set to 'detectSentiment'. - Define Sentiment Condition: In the
IFnode, set theconditionsto check if the sentiment detected by AWS Comprehend ($json["Sentiment"]) is equal to 'NEGATIVE'. - Configure Mattermost Alert: Connect your Mattermost credentials to the
Mattermostnode. Customize themessageto include feedback details and the sentiment score. Ensure thechannelIdis set to your desired Mattermost channel. - Connect Nodes: Ensure the
Typeform Triggerconnects toAWS Comprehend,AWS Comprehendconnects toIF, andIFconnects toMattermostfor negative feedback, andNoOpfor other sentiments.
Apps Used
Workflow JSON
{
"id": "6348ab97-c73f-405c-89ac-93e557da5832",
"name": "Typeform Feedback Sentiment Analysis to Mattermost Alert",
"nodes": 0,
"category": "Customer Feedback Automation",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 6348ab97-c73f...
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