Automate WhatsApp Business Communication with Smart Bots
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Streamline your WhatsApp business interactions with this automated bot. It intelligently handles incoming messages, triggers responses, and manages appointment notifications, freeing up your time for more critical tasks.
About This Workflow
This n8n workflow empowers your business to leverage WhatsApp for efficient communication. It seamlessly integrates WhatsApp messaging with Google Sheets to manage customer interactions and responses. The bot can trigger appointment notifications, process incoming messages, and automatically update the status of communications in your spreadsheet. By automating these repetitive tasks, you can enhance customer engagement and operational efficiency. This workflow is designed to be flexible, allowing you to customize responses and manage data seamlessly.
Key Features
- Automated WhatsApp Messaging: Send and receive messages through WhatsApp automatically.
- Google Sheets Integration: Read from and write to Google Sheets for data management.
- Smart Message Routing: Use conditional logic to determine how incoming messages are handled.
- Appointment Notifications: Proactively send appointment reminders and details.
- Status Tracking: Automatically update message statuses in your Google Sheet.
How To Use
- Set up WhatsApp Credentials: Configure your WhatsApp API credentials within n8n.
- Configure Google Sheets: Connect your Google account and specify your 'WA-messages' spreadsheet and the 'WhatsApp Appointments (Responses)' document.
- Customize WhatsApp Templates: Ensure your 'test_appointment_button' template in WhatsApp is correctly set up with the necessary components and variables.
- Define Triggers: Set up the WhatsApp Trigger node to listen for incoming messages and the Schedule Trigger for periodic checks.
- Map Data: Adjust the 'Get new answers' node to correctly pull data from your Google Sheet, filtering for 'Ready' statuses. Ensure the 'Loop Over Items' node is configured to process each row.
- Configure Responses: In the 'Reply to the user' node, ensure the
{{ $json.ReplyText }}and{{ $json.UserPhone }}variables correctly map to your Google Sheet columns. - Update Status: Configure the 'Update message status' node to mark messages as 'Replied' in your Google Sheet, referencing the correct
row_number. - Test Thoroughly: Send test messages and schedule appointments to verify the entire workflow operates as expected.
Apps Used
Workflow JSON
{
"id": "9c2c7559-ff69-4e17-a615-5abab5d051f1",
"name": "Automate WhatsApp Business Communication with Smart Bots",
"nodes": 5,
"category": "Marketing",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 9c2c7559-ff69...
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