Build a WhatsApp AI Concierge for Hotels with n8n
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Automate hotel guest inquiries with an n8n WhatsApp chatbot. This workflow uses an AI node to process messages against a hotel encyclopedia, ensuring accurate and professional responses.
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About This Workflow
Overview
This n8n workflow transforms your WhatsApp into an intelligent hotel concierge. It leverages a formTrigger to capture incoming WhatsApp messages (simulated in this example) and then uses an AI node to process these messages against a provided hotel encyclopedia. The goal is to answer guest questions accurately and professionally, acting as a first point of contact for common inquiries, thereby freeing up human staff for more complex issues.
Key Features
- WhatsApp Integration: Trigger workflow from incoming WhatsApp messages.
- AI-Powered Responses: Utilize an AI node for natural language understanding and response generation.
- Knowledge Base Integration: Process inquiries against a structured "Hotel Encyclopedia" for accurate information.
- Customizable AI Persona: Define the AI's tone, role, and strict adherence to the knowledge base.
- Error Handling: Gracefully handles situations where information is not found in the encyclopedia.
How To Use
- Set up the Trigger: Configure the
formTriggernode. In a real scenario, this would be replaced with a WhatsApp integration node (like Twilio or an n8n WhatsApp node). - Configure the AI Node: Populate the AI node with your hotel's "Hotel Encyclopedia" content. Define the system message to instruct the AI on its persona, purpose, and strict rules for answering questions based solely on the provided data.
- Define Prompt Variables: Ensure the AI node's
textparameter correctly references the incoming message content (e.g.,{{ $json.messages[0].text.body }}). - Test and Refine: Send test messages to the chatbot and review the AI's responses. Adjust the encyclopedia and system prompt as needed for accuracy and tone.
Apps Used
Workflow JSON
{
"id": "8aeb1b49-e78a-4042-870a-8ad47ceae299",
"name": "Build a WhatsApp AI Concierge for Hotels with n8n",
"nodes": 0,
"category": "AI & Chatbots",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 8aeb1b49-e78a...
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