Zendesk to Jira Integration
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Automate the creation and updating of Jira issues from new Zendesk tickets and comments.
About This Workflow
This workflow integrates Zendesk with Jira to streamline issue management. When a new ticket is created in Zendesk, the workflow retrieves ticket details, checks if a corresponding Jira issue already exists, and then either creates a new Jira issue or adds a comment to an existing one. The Jira issue key is then added to the Zendesk ticket for cross-referencing.
Key Features
- New Zendesk Ticket Trigger: Initiates the workflow upon receiving a new Zendesk ticket.
- Ticket Retrieval: Fetches detailed information about the Zendesk ticket.
- Jira Issue Check: Determines if a Jira issue associated with the Zendesk ticket already exists.
- Jira Issue Creation: Creates a new Jira issue with a summary derived from the Zendesk ticket subject and a description linking back to the Zendesk ticket.
- Jira Comment Addition: Adds the content of the Zendesk ticket comment to an existing Jira issue.
- Zendesk Ticket Update: Updates the Zendesk ticket with the created Jira issue key.
How To Use
- Configure Webhook: Set up the
On new Zendesk ticketwebhook to receive incoming Zendesk events. Ensure the webhook URL is registered in your Zendesk instance. - Configure Zendesk Nodes: Update the credentials for the
Get ticketandUpdate ticketnodes with your Zendesk API details. - Configure Jira Nodes: Update the credentials for the
Create issueandCreate comment to existing issuenodes with your Jira API details. Configure theProjectandIssue Typein theCreate issuenode. - Configure Determine Function: Ensure the
ISSUE_KEY_FIELD_IDin theDeterminenode matches the custom field ID in your Zendesk instance that stores the Jira Issue Key. - Review IF Node Conditions: The
IFnode checks if aJira issue keyexists from theDeterminenode. Adjust as needed if your logic differs. - Execution: Trigger the workflow by creating a new ticket or adding a comment to an existing ticket in Zendesk.
Apps Used
Workflow JSON
{
"id": "f43746eb-00a9-4498-a2a5-244025bea362",
"name": "Zendesk to Jira Integration",
"nodes": 20,
"category": "Integrations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: f43746eb-00a9...
About the Author
DevOps_Master_X
Infrastructure Expert
Specializing in CI/CD pipelines, Docker, and Kubernetes automations.
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